
Timeline
About me
Advanced Customer Support Engineer at IBM
Education

Liceo scientifico filolao crotone
-
Universita' degli studi di bari
1984 - 1989Information science
Experience

Ibm italia s.p.a.
Jan 1990 - nowAdvisory software engineer
Ibm tivoli software
Jan 1990 - Mar 2019Integration verification engineerMy responsibility includes - testing solution with IBM Monitoring both On Premise and SaaS. - demo and present new features to internal and external customers.- manage test team in Rome laboratory and maintain technical contacts with overall test team.

Ibm
Mar 2018 - nowI provide professional technical support to customers/programmers around the world on Cloud Computing Platform IBM Cloud. Guide a team including ability to empower, coach and meet commitments.Demonstrate ability to set directions, goals and timelines reaching team's established mission and plan.Act as point of escalation having in-depth knowledge of thecnical solutions and management tools.Have knowledge of the overall solution and target market As Cloud Global Reliability Engineer I am responsible for operating on cloud components and to guarantee continuous cloud platform reliability.
Advanced Customer Support Engineer
Mar 2019 - nowAdvisory SW Engineer
Jan 1990 - nowCloud Engineer - Global Reliability Site
Mar 2018 - Mar 2019
Licenses & Certifications
- View certificate

Ibm certified technical advocate - cloud v4
IbmDec 2023
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