Gopika K.P

Experience

• 

  Blinkit

  Jul 2015 - Feb 2017

  Directed end-to-end supply chain operations, including inventory management, procurement, and logistics. ● Enhanced warehouse management processes, reducing processing time by 30% within three months, surpassing industry benchmarks. ● Improved last-mile delivery operations, increasing on-time delivery rates and enhancing customer satisfaction. ● Implemented cost control measures, reducing operational expenses while optimizing fulfillment strategies. ● Leveraged automation and technology to streamline order processing and tracking systems. Show less Led cross-functional teams to implement process improvements, increasing overall efficiency. ● Supervised order fulfillment, distribution, and return processing to ensure seamless customer experience. ● Collaborated with marketing, sales, and content teams to align operational strategies with business objectives. ● Implemented demand forecasting and inventory planning techniques, improving stock availability and reducing wastage. ● Developed SOPs for supply chain processes, ensuring compliance and standardization across multiple distribution centers. Show less

  • Operations Manager

    May 2016 - Feb 2017

  • Assistant Operations Manager

    Jul 2015 - Apr 2016
• 

  Zeta Global

  Jul 2017 - Jan 2021

  Business Operations Associate

  ● Executed global marketing campaigns, collaborating with sales, engineering, and support teams. ● Conducted financial audits, revenue forecasting, and performance analysis to support data-driven decision-making. ● Spearheaded UI/UX enhancements for internal tools, improving workflow efficiency and reducing errors. ● Handled weekly sales calls which also included Roster planning to analysis on running campaigns, volume forecast and shrinkage of leads. ● Led multi-regional marketing campaigns for educational institutions in the US, UK, and Canada, optimizing customer acquisition strategies. ● Utilized data analytics and reporting tools to measure campaign performance, increasing ROI and engagement rates. Show less

• 

  Urban Coach

  Feb 2023 - now

  Senior Operations Associate

  ●Led end-to-end international student recruitment, overseeing application processing, admissions counseling, and enrollment management. ● Developed strategic partnerships with global educational institutions to enhance study abroad programs and student mobility. ● Managed project execution and campaign management to optimize student outreach and engagement. ● Provided academic advising, visa processing assistance, and pre-departure orientation to students, ensuring a seamless transition. ● Leveraged data analytics to assess student feedback and program performance metrics, driving continuous improvement and increasing enrollment conversion rates. ● Led business operations and e-commerce strategies, optimizing digital platforms for student inquiries and enrollment. Show less