Gopika K.P

Gopika K.P

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location of Gopika K.PDubai, Dubai, United Arab Emirates

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  • Timeline

  • About me

    Business Operations | Project & Lead Management | E-commerce & Order Fulfillment | EdTech & Study Abroad | Process Improvement & Growth Strategy

  • Education

    • Rajalakshmi Engineering College

      2013 - 2015
      Master’s Degree Communication systems
    • Vel Tech Multi Tech Dr. Rangarajan Dr. Sakunthala Engineering College

      2009 - 2013
      Bachelor of Engineering (BE) Electrical, Electronics and Communications Engineering

      Activities and Societies: Let an NGO group - To inspire and empower women and children.And also to promote education among poor and needy children.

    • Gokulam Public School

      1996 - 2009
      12th Computer Science 

      Activities and Societies: . Was a member of School Band team. . School House Captain for consecutive two years. . Actively participated in school cultural in District and State level and won prizes.

  • Experience

    • Blinkit

      Jul 2015 - Feb 2017

      Directed end-to-end supply chain operations, including inventory management, procurement, and logistics. ● Enhanced warehouse management processes, reducing processing time by 30% within three months, surpassing industry benchmarks. ● Improved last-mile delivery operations, increasing on-time delivery rates and enhancing customer satisfaction. ● Implemented cost control measures, reducing operational expenses while optimizing fulfillment strategies. ● Leveraged automation and technology to streamline order processing and tracking systems. Show less Led cross-functional teams to implement process improvements, increasing overall efficiency. ● Supervised order fulfillment, distribution, and return processing to ensure seamless customer experience. ● Collaborated with marketing, sales, and content teams to align operational strategies with business objectives. ● Implemented demand forecasting and inventory planning techniques, improving stock availability and reducing wastage. ● Developed SOPs for supply chain processes, ensuring compliance and standardization across multiple distribution centers. Show less

      • Operations Manager

        May 2016 - Feb 2017
      • Assistant Operations Manager

        Jul 2015 - Apr 2016
    • Zeta Global

      Jul 2017 - Jan 2021
      Business Operations Associate

      ● Executed global marketing campaigns, collaborating with sales, engineering, and support teams. ● Conducted financial audits, revenue forecasting, and performance analysis to support data-driven decision-making. ● Spearheaded UI/UX enhancements for internal tools, improving workflow efficiency and reducing errors. ● Handled weekly sales calls which also included Roster planning to analysis on running campaigns, volume forecast and shrinkage of leads. ● Led multi-regional marketing campaigns for educational institutions in the US, UK, and Canada, optimizing customer acquisition strategies. ● Utilized data analytics and reporting tools to measure campaign performance, increasing ROI and engagement rates. Show less

    • Urban Coach

      Feb 2023 - now
      Senior Operations Associate

      ●Led end-to-end international student recruitment, overseeing application processing, admissions counseling, and enrollment management. ● Developed strategic partnerships with global educational institutions to enhance study abroad programs and student mobility. ● Managed project execution and campaign management to optimize student outreach and engagement. ● Provided academic advising, visa processing assistance, and pre-departure orientation to students, ensuring a seamless transition. ● Leveraged data analytics to assess student feedback and program performance metrics, driving continuous improvement and increasing enrollment conversion rates. ● Led business operations and e-commerce strategies, optimizing digital platforms for student inquiries and enrollment. Show less

  • Licenses & Certifications

    • BEC examination by ESOL

      University of Cambridge