Emily Edwards

Experience

• 

  Abercrombie & Fitch Inc

  Sept 2005 - May 2007

  Lead Stock

  Promoted to Lead Stock in October 2006 after becoming the most efficient person on the Impact TeamLearned to be an excellent manager and role model after delegating tasks to 10 plus "impactors"Became skilled at training new employeesDeveloped exceptional time management skills

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  Red Robin Gourmet Burgers

  Jun 2008 - Apr 2010

  Server

  Learned how to operate computer system while handling cash and creditReceived a 100% pin for getting 100% on the Server testReceived a “Make a Connection” pin for a customer complimentReceived a “F.A.S.T” (First Available Service Transport) pin or being the fastest and most efficient server

• 

  Elephant Bar

  Jan 2010 - Oct 2010

  Server

  Improved my customer service skillsLearned to operate complicated and extensive computer system very quicklyMastered up selling and won a highest sales contest

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  Agiliance

  Jan 2011 - Aug 2011

  Administrative Intern

  Provided administrative support to the CEO, VPs, Senior Directors, Business Units and 30 EmployeesResearched and planned all office events including executive, marketing and all employee social functionsManaged and ordered office and kitchen supplies within the budget guidelinesOrganized lunch meetings and All Hands meetings on a weekly basisMaintained general organization of the officeCoordinated executive staff schedules for meetings and sent out calendar invitesManaged travel itinerary for VPs and Directors. Responsible for New hire coordination, including interview scheduling and office set up Reviewed expense reports for accuracyUpdated Contracts, Customer Agreements, NDAs, Purchase Orders, Price Lists in Salesforce.comHandled incoming calls, welcoming clients, first line of security and shipping/receivingMastered complex phone system (34 lines) including eight executives who required more extensive screeningUsed Microsoft Word, Excel, PowerPoint and Outlook Show less

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  Administrative Software Applications, Inc.

  Jun 2012 - May 2016

  Develop and maintain client relationships, advocating internally and creating up selling opportunities. Point person for new clients after sales, while also managing 20-25 accounts at any given time including multiple high profile accounts within the organization.Conduct webinar trainings for new and current customers.Continue to run onboarding, training and post launch relationships with clients. Coordinated with Sales Representative to help facilitate and meet expectations of new clients for a smooth onboarding process of 2-4 months. Created training outlines and templates to design the implementation process for new employees.Mastered the ability to identify clients current workflow and processes to best help them utilize their new CRM system.Sole onboarding/site optimization specialist for 35-40 customers. Sole Customer Support representative for all inbound support calls and emails while also tracking bugs and improvements.Interviewed potential employees to join the growing Customer Support Team.

  • Client Success Manager

    Sept 2014 - May 2016

  • Client Implementations Coordinator

    Aug 2013 - Aug 2014

  • Customer Support Associate

    Jun 2012 - Jul 2013
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  Connexeo

  Jun 2016 - Oct 2018

  Project Manager, Client Services

  Managing conversion project to transition existing clients to the new mobile responsive platform. Includes project management and strategic communication planning, final QA, CSS and overall design, delegating tasks to contractors, site qualifications for launching sites. Managed contractor personal time and pay by delegating tasks and tracking their day to day workflow.Design proposals and pitches for custom client projects and scope of work. Oversee multiple clients to track progress, issues and potential changes during lifecycle for successful implementation. Responsible for tracking all projects monthly for profit and loss.Manipulate and clean data by using Excel to track progress of projects and import data into the software.Utilized Balsamiq software to create wireframes for future configuration pages including all mockups and specs. Show less

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  Colectivo Coffee

  Apr 2019 - Aug 2019

  Cafe Staff

  Assisted the barista and fellow coworkers on register by making drinks, prepping/running food and providing excellent customer service while maintaining the cleanliness of the bar.

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  Ritual Hot Yoga

  Apr 2019 - Dec 2019

  Assistant

  Provided hands on and verbal assists to guide students into proper alignment, allowing them to move deeper into poses safely. Enrolled new students, provided studio tours and helped to maintain the overall appearance of the space. Created long lasting relationships with members while helping them take advantage of what their membership offered them, including private lessons.

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  Wellness for Everyone

  Jun 2019 - Jun 2019

  Teaching Artist

  Created yoga/dance workshops for elementary and high school students who had limited to no physical education in their weekly schedule due to school funding. Traveled to multiple Chicago Public Schools to provide movement in the form of yoga and dance. This included teaching students meditation and breathing techniques.

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  Bottom Line Yoga

  Aug 2019 - Dec 2019

  Yoga Instructor
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  XSport Fitness

  Sept 2019 - Dec 2019

  Yoga Instructor
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  Urban Yoga Spa

  Feb 2020 - Mar 2020

  Independently managed the cafe throughout the work day. Tasks would include: opening and/or closing the cafe, ringing up customers through the POS system, preparing drinks and food, tracking and discarding/ordering inventory. At times I would also be needed to check in students for yoga classes.

  • Yoga Instructor

    Mar 2020 - Mar 2020

  • Barista/Front Desk

    Feb 2020 - Mar 2020
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  NW Corporate Yoga

  Feb 2020 - now

  Coach, RYT 200

  Teach in person and virtual classes.

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  Seattle Yoga Arts

  Nov 2020 - Jul 2021

  Yoga Instructor

  Taught virtual and hybrid classes.

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  Commune Yoga

  Mar 2022 - now

  Front Desk