Jennifer Hendricks

Experience

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  University of Notre Dame

  Aug 2000 - Aug 2004

  Card Services Assistant

  - Processed ID cards for new students- Implemented meal plans and Domer Dollars to student accounts

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  Chicago Express Airlines

  Aug 2001 - May 2003

  Customer Service Agent

  - Creating and processing reservations and tickets- General boarding procedures including announcements over a PA system- Handling lost luggage claims- Unloading and loading luggage to/from aircraft- Directing aircraft in and out of gate area

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  Red Roof Inns

  May 2004 - Jun 2006

  Front Desk Clerk

  - Checking guests into and out of the hotel and posting charges to guest accounts and verifying credit card information- Heavy cash handling with reconciliation of cash drawer after end of shift- Supervisory duties included: writing and processing room contracts for special event weekends, conducting meetings with employees, making employee schedules

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  Marriott International

  Jul 2006 - Mar 2007

  Front Office Associate & At Your Service Agent

  - Main point of contact for all guest requests and needs- Answering phone calls and recording the guest request, then pursuing the issue to a resolution- Posting charges to guest accounts and verifying credit card information- Light cash handling and reconciliation of cash drawer at end of shift

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  RE/MAX Central

  Jul 2009 - Apr 2010

  Administrative Assistant

  - Inputting new listings and updating current listings on several different MLS websites for public and other agent viewing- Updating and creating new ads on Craigslist.com and Postlets.com for current rental homes- Answering phones, creating correspondence, making copies, filing & organizing, greeting clients and tenants- Creating and editing a handbook for potential agents- Creating and editing spreadsheets for owners in regards to bills, current property rent, and tenant contact information- Handling money for rent and some tenant inquiries and maintenance requests- Coordinating special events and dinners for clients and agents Show less

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  Anthony Travel, Inc.

  Jan 2011 - Mar 2015

  - Created and formatted monthly travel summary reports for Georgetown University, Georgetown University Athletics, Indiana University Athletics, Indiana University Credit Card Reconciliation, U.S. Soccer Federation, University of Notre Dame Alumni Association, University of New Mexico Athletics, and Southern Methodist University Athletics.- Created and formatted weekly travel summary reports for Harlem Globetrotters and the University of North Carolina Athletics- Created and formatted daily travel summary reports for Indiana University Athletics- Weekly ARC Settlement for three ARC accounts- Manually reviewed invoices for corrections between Sabre GDS and TRAMS back office for University of North Carolina Athletics, Indiana University Athletics, Georgetown Athletics, and U.S. Soccer Federation- Researched hotel commissions to be applied to correct school and team for Marriott, Hilton FastPay, TACS, and Pegasus reports, as well as individual checks received- Reconciled office petty cash, four company Chase Visa credit card statements monthly, company account with the University of Notre Dame (FOAPAL), and assisted with reconciling nine American Express credit card statements monthly- Created invoices paid spreadsheets to accompany accounts payable checks- Downloaded and processed incoming records from Sabre to TRAMS- Processed voids and refunds in TRAMS and Sabre- Created and maintained team travel spreadsheet of over 40 colleges and universities with up-to-date information in regards to: air travel invoice number, hotel commission information if/when received, and bus commission information if/when received. Show less - Front line agent in both corporate and leisure travel planning to both international and domestic destinations for staff, faculty, students and their families at the University of Notre Dame- Support role for Office of International Studies study abroad travel programs- Providing in-person and phone assistance with land and air packages for all Notre Dame Football games, both home and away, as well as the Emerald Isle Classic football game (Notre Dame vs Navy) in the fall of 2012, the BCS National Championship Game in January of 2013 (Notre Dame vs Alabama), and the New Era Pinstripe Bowl in December of 2013 (Notre Dame vs Rutgers)- Expert knowledge of visa processes for countries including China, Brazil, Australia, and India- Booking train tickets through the Rail Europe System in both electronic and paper form- First-hand knowledge of newly implemented TravelND program- Main contact for ND Seed group travel to Nicaragua since Fall of 2012 Show less

  • Accounting Coordinator

    Jun 2014 - Mar 2015

  • Travel Consultant

    Jan 2011 - Jun 2014
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  CROSSMARK

  May 2018 - Dec 2018

  Retail Representative - Hershey Team

  Maintained product quantities and display consistency for five major retail stores in the South Bend and Elkhart area. Prepared for and implemented retail product displays according to store schematics as presented and/or assigned. Assisted Hershey Sales Representatives with communication to store personnel regarding tasks, sale activities, promotion, and client/sales plan objectives. Provided above and beyond customer service when approached by store customers in need of assistance. Maintained excellent relationship with store personnel. Show less

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  University of Notre Dame

  May 2021 - now

  Staff Assistant - Air Force ROTC