Davette Jackson

Experience

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  Target

  Jan 2005 - Dec 2006

  Identified workforce requirements to achieve both permanent and interim staffing goals and objectives. •Utilized standard employee selection procedures, including applicant tracking, interviewing, testing, background checking and drug screening. •Extended employment offers, conducted offer negotiations and administered post-offer employment activities. •Facilitated training programs to increase individual and organizational effectiveness.•Provided administrative support for payroll functions and benefits programs. •Implemented Supervisor level performance evaluation training programs.•Ensured that workplace health, safety and privacy activities were compliant with Federal, State and local laws. Show less

  • Executive Team Leader/HR Manager

    Jan 2006 - Dec 2006

  • Assistant Manager II

    Jan 2005 - Dec 2005
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  Harley-Davidson Financial Services

  Jan 2007 - Jan 2012

  Analyzed consumer data to determine degree of risk involved in extending credit on complex applications.•Maintained Supervisor level credit authority for escalated calls on complex applications.•Recognized as Subject Matter Expert for junior staff with credit, information required activities and dealer calls.•Implemented staffing changes to deliver the superior customer service to Harley-Davidson Dealers.•Represented HDFS and provided timely service onsite during Harley-Davidson Dealer events.•Mentored junior staff to foster the development of analytical skills for credit progression.•Maintained confidentiality of customer and company information.•Consistently achieved exemplary scores on quality of applications processed and customer service etiquette.•Provided support for the general funding process. Show less Provided HR oversight and ensured consistent interview and hiring processes within EEOC guidelines. •Conducted orientation processes for newly hired, re-hired and transferred employees.•Utilized awards, recognition and development programs to promote a positive organizational culture.•Enforced consistent disciplinary procedures relative to performance, attendance and conduct issues. •Administered the exit process for voluntary and involuntary terminations. •Managed workforce policies and procedures to ensure consistent quality customer service. •Held district level responsibility for performance quality of 70 franchise owned stores.•Performed problem resolution to ensure uninterrupted business between franchise stores and call center.•Analyzed reports on individual and team performance and implemented corrective measures.•Maintained outstanding customer service and diplomacy skills when handling angry customers.•Prepared and submitted monthly reports to the Franchise Operations Manager. Show less

  • Credit Analyst III

    Sept 2007 - Jan 2012

  • Manager I

    Jan 2007 - Sept 2007
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  Nissan Motor Acceptance Corporation

  Jan 2012 - Jul 2019

  • Supervisor, Commercial Vehicle Lending

    Aug 2018 - Jul 2019

  • Supervisor, Consumer Credit

    Nov 2017 - Aug 2018

  • Senior Commercial Credit Analyst

    Jul 2016 - Nov 2017

  • Senior Consumer Credit Analyst

    Jul 2015 - Jul 2016

  • Consumer Credit Analyst

    Jan 2012 - Jul 2015
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  Nissan Motor Acceptance

  Jul 2019 - Mar 2020

  Manager, Inventory Control
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  Nissan Motor Corporation

  Mar 2020 - Sept 2022

  Manager Dealer Credit Underwriting
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  Nissan Motor Acceptance Company LLC

  Sept 2022 - Feb 2025

  Financial Services Manager - Oklahoma/TX Panhandle
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  Nissan Motor Acceptance Company

  Nov 2024 - now

  Consumer Credit Manager