Experience

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  Renaissance behavioral systems

  Sept 2000 - Mar 2004

  Intensive case manager

  Provided case management services for clients experiencing serious impairment due to mental illness, including connecting clients to necessary social services, monitoring and evaluating effectiveness, and ensuring clients' rights are upheld under state and federal law.

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  Duval county public schools

  Mar 2004 - Jul 2006

  Wellness manager

  As the leader of the worksite wellness department, I managed a team of 170 part-time wellness ambassadors and developed and executed health and wellness programs to enhance productivity and reduce healthcare costs.

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  Kaiser foundation health plan

  Mar 2007 - Jun 2010

  Senior manager, healthworks by kaiser permanente

  Guided a unified worksite wellness department for Kaiser Permanente Mid-Atlantic States (KPMS). Provided leadership and direction to a team of clinical practitioners, enrollment specialist,s and vendors to ensure timely and quality services. Managed the department, employer wellness programs, marketing strategy and product development. Recognized nationally for producing a resulted-oriented wellness and disease management portfolio for KPMS.As Manager of Health Promotions and Wellness, I successfully launched and managed new health and wellness programs. My expertise in planning, budgeting, marketing, and execution helped me negotiate healthcare product and service initiatives. I effectively managed vendor contracts and oversaw request proposal management. I implemented customized wellness programs for Tier I and II Commercial accounts, which resulted in an impressive 75% reduction in costly chronic illnesses. Additionally, my team consistently achieved year-over-year growth in the Healthworks wellness portfolio for both B2B and B2C.I designed and implemented the nationally recognized wellness program, "Making Life a Little Sweeter," which successfully lowered chronic disease rates, disability claims and healthcare costs while significantly increasing productivity.I collaborated with cross-functional teams and drove retention and new business. As a result, there was a notable 30% increase in new business sales in 2009, a high 75% client retention rate from 2008 to 2010, and a revenue increase of 4.5 million within one year. Show less

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  Duval county public schools

  Feb 2013 - Sept 2013

  Wellness benefits consultant

  I developed and implemented a comprehensive wellness program for Duval County Public Schools. The program focuses on promoting physical, mental, and emotional well-being among students, teachers, and staff. The goal of the program is to improve overall health, reduce healthcare costs, and enhance productivity and academic performance.As part of the program, I customized wellness programs for corporate clients. This resulted in a significant cost savings of $1.5 million in healthcare benefits and Rx expenses within a single school year. I analyzed data and conducted research to identify trends and opportunities for improving wellness programs and initiatives. I worked closely with a diverse, multidisciplinary team to design and deliver educational workshops and seminars on stress management, nutrition, and mindfulness. These workshops effectively reached and positively impacted diverse audiences. Show less

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  Hca/ h2u and orange park medical center

  Sept 2013 - Aug 2015

  Employer engagement and outreach manager

  I developed and executed a strategic outreach plan that improved OPMC's brand image. This resulted in the establishment of 130 new partnerships, and a substantial 20% growth in hospital services utilization and revenue during 2014 and 2015. In addition, I directed the sales operations of acute care centers within large commercial groups, which led to $2.3M downstream revenue. Furthermore, I analyzed community demographics and market trends to identify potential opportunities for community engagement and partnership development. This ensured that OPMC remains at the forefront of innovative healthcare initiatives and services. I also built and maintained relationships with local community organizations and stakeholders to identify community needs. Based on these needs, I designed targeted programs and services to meet them, which increased community engagement and improved health outcomes. Show less

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  Citra health solutions

  Feb 2016 - Sept 2016

  Senior manager, client engagement and implementation

  As a member of the Citra Health Solutions team, I developed and delivered training materials and programs for healthcare providers to help them use the Citra platform effectively. This ensured that patient care and outcomes were improved. Additionally, I implemented strategies and value-based health solutions for physicians as part of the Chronic Care Management (CCM) program. This resulted in a significant improvement in customer satisfaction, increasing from 85% to 95% within three months of joining the Citra team. Moreover, I exceeded a portfolio of four million dollars by increasing enrollment and retention rates.To support successful client implementation and program adoption, I led efforts to develop and maintain strong relationships with key stakeholders, including physicians, healthcare providers, and decision-makers.Finally, I collaborated with cross-functional teams to identify and implement process improvements to increase efficiency and scalability of client implementation process. Show less

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  North point community residential facility, inc.

  Sept 2016 - Mar 2019

  Director of patient operations

  I have successfully managed procedures and protocols to maintain a safe and secure environment for both residents and staff. I have provided direct facility oversight and implemented strategies to optimize operational efficiency and cost-effectiveness, while ensuring that high-quality resident care is maintained. Additionally, I have implemented a staff training program to ensure that all employees are knowledgeable and skilled in providing exceptional care to residents. To enhance the overall quality of life for residents and promote a sense of community within the facility, I have utilized an effective resident engagement program. Show less

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  Duval charter high school at baymeadows

  Mar 2019 - Aug 2020

  Marine biology teacher

  As a Marine Biology Teacher at Duval Charter School in Jacksonville, FL from March 2019 to August 2020, I was responsible for developing and implementing engaging lesson plans on marine biology topics. My aim was to foster students' curiosity and improve their understanding of marine ecosystems. I utilized interactive hands-on laboratory activities to supplement theoretical lessons on Marine Biology. I am proud to state that I achieved a remarkable 90% pass rate on the Cambridge AICE Marine Biology Exam, which significantly surpassed the school’s target of 30%. I also collaborated with fellow educators to design an interdisciplinary curriculum, integrating marine biology concepts into other subjects such as chemistry and environmental studies. Show less

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  Maximus

  Oct 2020 - Sept 2023

  Operations supervisor, client experience

  During my previous role, I was responsible for monitoring the quality of calls and implementing innovative strategies to enhance customer experience and satisfaction. To achieve this, I created personalized customer support plans and implemented proactive communication channels. I also managed a team of five supervisors and thirty-five call center associates, providing ongoing coaching and training to improve their performance and ensure consistent delivery of exceptional customer service. To measure team productivity and achieve departmental goals, I monitored key performance indicators (KPIs). As a result, there was a 25% increase in overall call center performance quality scores exceeding 95%. My efforts were recognized, and I was nominated by staff, peers, and external clients as a top finalist for Employee of the Year 2022. Show less