Leslee Gensinger

Experience

• 

  Journey's Shoe Stores

  Jul 2000 - Sept 2001

  Assistant Manager

  Responsible for setting the standard in sales objectives and training the associates to meet the goals for each quarterInvolved in hiring decisions and training of new associatesResponsible for maintaining the stores customer service, sales and merchandise standards

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  Pacific Sunwear

  Jan 2002 - Mar 2002

  Associate Manager

  Store set up, merchandising and opening of new location in LynchburgHiring, training and management of staffResponsible for helping team meet sales goals and objectives

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  Journey's Shoe Store

  Mar 2002 - May 2003

  Store Manager

  Sales and customer serviceMaintain productivity levels, inventory and store assetsManage staff through training on sales, customer service and marketing

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  UniWyo Federal Credit Union

  Jun 2003 - Mar 2004

  Member Services Representative

  Helped sell and set up the best account for prospective customers by determining their short and long term financial goalsManaged the debit card portfolio for the credit union and helped it grow 38% within a 6 month periodApproved small dollar loans for overdraft protection based on department criteria

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  Ashlen, Inc

  May 2004 - Jun 2004

  Account Representative

  Met with customers to set up new accounts for clientInterviewed prospective employeesBusiness to business sales and marketing

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  Dillard's Department Stores

  Jul 2004 - May 2005

  Sales Associate

  Meeting sales objectives for department goals and personal growthMaintaining merchandising and store standardsInventory, incoming calls and outbound merchandise salesSales and marketing training for new employees

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  Liberty University

  May 2005 - Oct 2014

  Oversee the training of all Liberty University Online call center employees including sales, customer service, program information, policies, support office, military, financial aid, processing, student advocate, and transfer.Provide quality assurance in the form of call audits for three business units within Liberty University Online. Manage all aspects of operations for the sales floor including campaign management, floor coverage, marketing, interviewing and hiring all with meeting our enrollment goal in mindCommunicated with other departments, both administrative and academic, to ensure we had the support we needed to meet our goalsMade decisions regarding student relations, employee relations, ensuring that a strict policy of quality assurance was adhered to in all aspects of management and training Manage call center agents through monitoring, dissemination of information and excellent customer serviceMonitoring of individuals within the team to help improve phone skills, sales skills, product information, professional development and personal growthBuild sales team to help meet goal of 25,000 enrolled students for the online program Qualification and sales of program to prospective studentsFollow up with current applicants for the purpose of completing admissions requirements toward acceptanceRepresentative of the University and all of the academic programs available thru DLPAttendance to recruiting events including Graduate Open House and the coordination of orientation for new resident Graduate students

  • Director of Training and Quality Assurance

    Nov 2008 - Oct 2014

  • Interim Director of Admissions

    Apr 2008 - Nov 2008

  • Assistant Director of Admissions

    Jul 2006 - Apr 2008

  • Graduate Admissions Counselor

    May 2005 - Jul 2006
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  Genworth

  Oct 2014 - Apr 2015

  Operations Specialist

  Technical writer responsible for updating the Standard Operating Procedured for the Licensing and Commissions department. Additionally, responsible for the content and functionality of the intraweb content for the department and permissions to the same site.

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  Virginia Commonwealth University

  Apr 2015 - Aug 2022

  In addition to my responsibilities as the trainer for VCUs development and alumni relations team, I have started working with the Division of Inclusive Excellence at VCU. I am a certified facilitator for VCU's Building Inclusive Communities (BIC) program. These 1 and 2 day workshops were developed in partnership with Vision's Inc. to create a curriculum to foster a diverse and inclusive community among students, faculty and staff. Using facilitation, the program provides communication tools, social theory, psychology and a wealth of research to help surface issues of discrimination and bias. Additionally, the program works to enable participants to use tools to remediate issues specific to VCU and provides a safe space to work through specific workplace examples.The facilitator role is a volunteer position that includes managing the resources, scheduling, managing participants and timing of the curricula. Show less

  • Learning and Development Manager

    Sept 2019 - Aug 2022

  • Assistant Director of Talent Management

    Nov 2019 - Feb 2020

  • Building Inclusive Communities Facilitator

    Aug 2016 - Feb 2020

  • Advancement Services Trainer

    Apr 2015 - Feb 2020
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  Virginia Credit Union

  Aug 2022 - Jan 2024

  Organizational Development Manager

  Impacted employee engagement through leadership development. Using Gallup's suite of products, supported management through change in performance management format. Crafted program for all employee's to take the Gallup CliftonStrengths assessment and receive developmental coaching from their managers.

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  Virginia Department of Transportation

  Jun 2024 - now

  District Learning Manager