Susan Hall - Wintrode

Experience

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  TruGreen

  Feb 1989 - Aug 1991

  Field Manager

  • Managed full time and part time route specialists, landscaping and pruning crews. • Organized and managed the Mid-Atlantic injection program of fertilization and caterpillar protection for trees resulting in the most profitable campaign in the company. • Developed a comprehensive tree and shrub exam to test specialist competence and identify training needs.• Researched and resolved customer complaints; follow up and retrained employees as needed.• Completed field follow up to establish training needs and to ensure compliance to company policies.• Repair of spray equipment and pumps Show less

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  TruGreen

  Apr 2000 - Sept 2008

  • Brought production department up to TruGreen and industry safety standards. Enforced OSHA compliance. • Managed production staff, accounts receivable staff, sales manager and sales staff to achieve weekly, monthly and yearly goals.• Interviewed, hired, scheduled required medical and drug tests, completed new hire paperwork and trained new employees.• Monitored, entered and signed off on payroll. Initiated corrective actions and terminations.• Responsible for customer follow-up and resolving customer complaints.• Designated routes and boundaries for field specialists and sales staff.• Completed and documented field follow up and provided retraining and corrective actions.• Set goals for production to hit monthly goals and rolled out new standards.• Implemented and trained field staff on new programs, chemical safety and filling procedures.• Completed monthly inventory, ordered and maintained accurate inventory of necessary fertilizers, pesticides, herbicides and fungicides.• Launched outlined spray programs and responsible for ordering and mixing bulk tank spray mixes.• Maintained and audited MSDS books and fill sheets. • Scheduled and recorded fleet maintenance; daily truck inspections forms and performed spot checks on vehicles; Maintained DOT files, DMV files, fuel cards and driver training records. Show less

  • Senior Specialist

    Mar 2008 - Sept 2008

  • Senior Field Specialist

    Jun 2001 - Mar 2008

  • Facility Manager

    Apr 2000 - Jun 2001
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  Worthington Farms

  Mar 2007 - Mar 2008

  Sales/Inventory Manager and Assistant Shipping Manager

  • Preserved an accurate inventory for over 80 acres of container grown plants.• Coordinated selection, shipping and loading of trees and shrubs for east coast delivery.• Customer liaison to match available inventory to customer needs.• Refined worker safety and enforced use of PPE and storage of chemicals.• Identified farm needs; sprinkler repair, insects and diseases and pruning needs.• Learned to communicate in ‘work related’ Spanish.

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  Syngenta Seeds

  Nov 2008 - Aug 2013

  Inventory Distribution Manager

  • Maintained and managed accurate inventory and product supply records at eight plants using good manufacturing practices. Recommended production schedules based on current demand.• Performed audits of production plants including inspecting cleaning, bagging and palletizing equipment. Reviewed bagged seed for storing issues, quality of seed and bagging processes.• Performed regular inspections of fields for retail and parent seed. • Assisted in administration of yearly production contracts with growers and production plants. • Managed and trained personnel to achieve company KPI’s, shipping targets, maximize truck weights/routes and provide timely customer service. • Managed budget and cost center for contract employees. Interviewed, hired, reviewed and signed payroll, maintained employee records, handled disciplinary actions and termination of employees. • Selected, trained and managed third party carriers for interplants and delivery to customers to maximize truckload efficiency and set up backhauls. Worked with LTL carriers for timely shipping.• Collaborated with District Managers and sales force to achieve goals and resolve customer issues.• First contact for Customer Service and worked with customers to resolve all issues including order adjustment, freight resolution and issuing credit. • Identified nonconformities and completed root cause analysis studies for seed quality issues. Initiated new work procedures based on findings. Created a written guide and training Power Point for all job functions.• Coordinated import of the soybeans from Latin America.• Designed and sustained a Lean metrics board to KPI’s, track conditioning, shipping to goals and error rates. Lean Management Lead, Safety Coordinator, Certified 9001:2008 ISO Auditor and Team Space Lead for site.• Employed SAP ERP, Microsoft 2010 (Excel, Word, Power Point, Outlook, OneNote and Visio), Lean Management techniques, logistics experience and safety training to complete job functions.. Show less

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  WorkSource Oregon

  Sept 2013 - Nov 2013

  Volunteer

  I helped to support the High Tech Networking Group by reviewing and printing jobs available in the Portland area.

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  DB Schenker at Intel

  Nov 2013 - Apr 2016

  • Responsible for the safety programs and adherence to safety policies for 5 distinct Intel sites. Motivate and reward team involvement in the safety program resulting in 115% increase in participation.• Perform risk assessments, compliance inspections and EHS audits regularly, provide written evaluation and corrective feedback.• Incident investigations including development of new processes, root cause analysis, lessons from loss and job hazard analysis for all functional areas.• Monthly 5S audits, assign action required items, complete follow up and record keeping. 5S of all work areas resulting in increased productivity and positive employee feedback.• Leader for the Continuous Improvement program. Evaluate approve and implement ideas using Kaizen principles. Increased participation 50% in 2015 through positive reinforcement and follow-through. • Development and maintenance of traditional and proactive safety policies and procedures. Coaching and development of the safety culture.• Conduct, coordinate and attend multiple international safety meetings, present in All Staff meetings, daily Stand Downs, toolbox talks and present weekly in Supervisor meetings.• Complete training observations and certification of employees on Power Industrial Equipment.• Responsible for maintenance and repair of all Schenker and Intel owned site equipment. Procure supplies needed for day to day completion of employees’ job functions.• Interviewing and assessing candidate selection and New Hire Training Facilitator.• Project management; provide support for the completion of Intel projects. Show less • Manage many functional areas in support of Intel including Receiving, Count and Verify, Distribution, Inventory, Inventory Control, Chemicals, US and International Shipping, Returns and high value inventory in a manufacturing environment.• Oversee and direct teams in a clean room environment with a 16-billion-dollar value, storing and packing inventory, US and international shipping. Coordinate use of and training on a prototype equipment. • Direct staff and adjust staffing levels in functional areas to match demands of the operation. Provide timely feedback to improve performance of the team.• Responsible for the training of employees, recommendations for full time hire and administration of employee yearly reviews. • Maintain payroll records, attendance records, vacation approvals and performance trackers.• Review and update Share Point work instructions and forms to follow good documentation practices. Create new process instructions and templates as work scope increases.• Behavioral Based Safety Team Leader increasing site participation 100% and identify BKM’s implemented throughout the virtual factory.• Developed and maintain performance indicators to track performance to end customer (Intel Corporation).• Utilize SAP ERP, WoW / WIINGS, BLS, Microsoft Office 2010 to complete job functions. Show less

  • Operational Supervisor Safety / Equipment / Lean

    Sept 2014 - Apr 2016

  • Logistics Manager

    Nov 2013 - Apr 2016
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  SolarWorld

  Apr 2016 - Jul 2017

  Logistics Supervisor/ Safety / Equipment / Lean Six Sigma

  • Logistics Supervisor accountable for three support groups for the manufacturing plants on site including Receiving, Production Replenishment and Shipping across four shifts. • Safety Team Leader responsible for incident investigations, incident reports and improvements, monthly safety audits of the warehouses and maintaining equipment certification records.• 5S Team Leader and Performance Excellence Team member; conduct Kaizen events to improve working environment and to sustain improvements.• Interviewing and candidate selection, new hire onboarding functions and provide direction for training program.• Maintain payroll records, attendance records, vacation approvals, annual reviews and performance trackers.• Project management; completed reorganization of the warehouses to improve efficiency and Logistics support for new factory line.• Created work instructions and established consistent processes to create a comprehensive training program for material handlers. Developed Inventory Analyst job functions and outlined criteria for daily cycle counts to improve inventory accuracy• Created KPI’s for Shipping and Receiving, Logistics Org Chart, Performance Tracker and Pass Down templates to improve transparency for the Logistics Management Team.• Completed warehouse conversion to SAP handling units and to transition to scan guns.• Participate and resolve action items for ISO 9001:2008, 14001, and OSHAS 18001 audits. • SAP ERP Key User and Lean Six Sigma Green Belt Certification Show less

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  TE Connectivity

  Jul 2017 - May 2019

  Warehouse Supervisor

  • Manage six teams in the warehouse to complete support functions for the Production floor. • Forecast the spending including the chemicals, tools and supplies for the Production floor of $900,000 per year.• Safety Team Member, American Red Cross Adult First Aid/CPR/AED certified. Complete safety risk assessments, 5S audits and ergo assessments. • Purchase and schedule maintenance for power industrial equipment.• Revised Factory Supply process by updating information, restoring ordering and approval process, creating new forms for an overall cost saving of 10%. New process provides accurate data of usage to see trends, look for cost savings and better visibility for forecasting.• Conversion of $3M in Finished Goods Inventory in an SAP managed IM warehouse to a WM bin managed warehouse to improve inventory accuracy and streamline shipping process.• Reorganized $2M in SAP Raw Material warehouse for maximum space conservation, improved COGS using FIFO, process improvements and new labeling. • Developed an inventory cycle count process to improve cycle count accuracy from 67% to 100%. • Created new and updated existing KPI trackers for all warehouse functions to ensure commitments are met to both internal and external customers.• Hire, create training and development plans, and performance manage employees. Maintain payroll records, attendance records, vacation approvals, annual reviews and cross training trackers.• Update and train to procedures in the Quality System to ensure process and procedures are accurate. Participate in internal and external Medical ISO 13485 audits. Created a tracker to monitor development of employees.• Developed detailed reference work instructions to document transactions in both BPCS and SAP.• Led a process improvement team for SAP to resolve bottlenecks and improve process flow between Material Handlers and Production team members.• Utilize SAP ERP, BPCS, PR1, QP3, Microsoft Office 2016 to complete job functions. Show less