Sanjay De La Rosa James

Experience

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  Alorica

  Dec 2015 - Jul 2016

  Customer Service Representative

  Handled an average of 40+ Incoming calls, immediately resolving 98% of issues regarding account updated, billing, technical issues, product inquiries, and others.Consistently followed administrative guidelines and process, improving case resolution.Received 95% + Client satisfaction rating from online feedback surveys.Upsell company commodities, contracts renewal exceeding company metrics.

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  HKT Teleservices (Formerly PCCW Teleservices)

  Nov 2016 - Oct 2018

  Senior Sales Agent

  Build sustainable relationships and trust with customer accounts through open and interactive communication in terms of Sales and customer service. • Handle customer complaints, provide adequate and alternative solutions within the time limits; Follow-up to ensure resolution. Keep records of interactions with customers.Meet client sales goals and interaction for Multiple lines of business. Identify client's needs for a specific product or services. Upsell company commodity services. Show less

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  KLC Panamá Logistics

  Nov 2018 - Feb 2019

  Customer Service Logistics

  Assist clients by providing information about shipping quotes and inventory services• Resolve cases with a sense of urgency on giving customer satisfaction• Assistance in logistics execution of cargo export to the entire Caribbean by sea and air• Experience in warehouse supervision in cargo receipt and departure and personnel supervision.

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  Grainger

  Apr 2019 - Jan 2022

  Establish constant communication with suppliers and business partners about pricing, information, quatity and charges etc.Process RMA and coordinate returns to branchs, distribution center or to the supplier. Resolve freight claims. Resolve any discrepancies with the supplier's orders such as Pricing / quantity discrepancies, freight term and price quoted, duplicate shipments, over shipments, cancelled orders, Miscellaneous charges, and incorrect part numbers through parked, blocked and freight documents with constant communication with the supplier, Account payable and business partners. Create return request for customers and internal business partners, Freight claim, Customer debit and credit request, billing adjustments and warranty request. B). Creation of the daily reports informing leaders and senior leaders of Sourcing Department about Parked, Blocked, Freights documents providing information such as reason and comments of the discrepancies specially of the high dollar's orders, and afternoon updates of the team progress. C). Resolve supplier's disputes.Other responsibilities:Assist other areas of operations in reactive and proactive PO acknowledgments through Case management system (Sales force).• Sources products with a focus on total opportunity and balance of GP and revenue to contribute higher earnings.• Makes purchasing and pricing decisions based on customer need, market and competitor conditions, product specifications, supplier strategy, and business policy. • Identifies sources for product/services in support of customer requests in a timely manner. Show less

  • Customer Information Researcher

    Oct 2021 - Jan 2022

  • Sourcing Support Specialist

    May 2019 - Oct 2021

  • Order Management Specialist

    Apr 2019 - May 2019
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  Rice Lake Weighing Systems

  Jan 2022 - now

  Head of logistics and administrative operations.Create administrative process for office and warehouseFacility maintenance & RepairDevelop budgets for office, operations, trade shows, events and trainings for international clients.Import, export and customs operations for Panama and free trade zoneManaging and negotiation with suppliers.Purchasing of materials, equipment’s necessary for the Panama locationDevelop and implement compliance for anti-money laundering Compliance officer, liaison to Superintendence of non-financial subjects and Financial analysis subject.Support sales for growth in Latin America.Standardization and process improvement.Support to Corporate tax and accountingEnsuring compliance with laws and regulations.Provide support to IT for troubleshooting, maintenance of servers. Show less Head of logistics, compliance, import and export, administration and warehouse operations while supporting corporate tax and accounting in order to provide best service, quality and cost. Ensuring growth in LATAM and the Caribbean by building great relationships with partners and distributers across the region.In charge of purchasing of all material necessary for operations. Management of suppliers to ensure that service, quality and cost are aligned with policies and requirements. In charge of budget planning & Control, develop continuous improvement and standardization of procedures. Show less

  • Administration & Operations Manager

    Jan 2024 - now

  • Logistic Analyst

    Jan 2022 - Jan 2024