Neale Lyddon

Experience

• 

  Peacocks

  Jun 1997 - Jan 1999

  Sales Assistant

  I started my retail career in Milletts selling a range of outdoor equipment and clothing. This ensured my customer care skills and enabled a wide range of presentation and communication abilities which I have developed over the years. In the latter part of this employment I stared to cover for the manager which similarly readied m,e for my later career development. When Milletts was sold I moved to Peacocks

• 

  Blockbuster

  Jan 1999 - Jan 2003

  ● Managed a team of 10 Staff ● Staff training / development / motivation / recruitment● Customer service increased from 35% to 91.8% within 4 months● Stock / cost control / Chase bad debt● Store Planograms● Branch reports / Sales Targets / Banking● Part of a team that would set up new branches / help low performing branches • Successfully managed the activities of team members.• Improved service quality and increased sales by developing a strong knowledge of company's products and services.• Train new staff members • Effectively communicated with team members to maintain clearly defined expectations.• Resolved customer questions, issues and complaints.

  • Store Manager

    Jan 2002 - Jan 2003

  • Assistant Manager

    Jan 1999 - Jan 2002
• 

  Rutland Communications Ltd

  Jan 2003 - Jan 2005

  Operations Manager

  ● Managed a team of 8 staff● Staff training / Development / motivation / recruitment ● Product knowledge ● Development the business in new areas - landline phones / car kits / navigation systems ● Sales/Marketing Strategies● Board Reports ● Presentation to new customers / enhance customer service● Stock control / Chase bad debt● Ensure that the day-to-day operations of a business run smoothly● Manage projects successfully till their completion / ensure project milestones are met. ● Draw up annual budgets and report on performance against budget ● Project management - implementation of a new computer system Show less

• 

  Phoneline

  Jan 2005 - Jan 2006

  Manager

  ● Managed a team of 3 staff● Staff training ● Development ● Motivation ● Recruitment ● Customer Service● Store Planograms ● Store standards ● Stock Control

• 

  Travis Perkins plc

  Jan 2006 - Jan 2017

  I have held many roles within the department back in 2007 I was asked to manage the department for a short period.● Sales target when I was manager was £750,000 - I achieved £1.5 million (100% over target) - Team of 1 staff● Project management of creating a new department called ‘ National Skip Hire’● April 2011 Sales Target £800,000 For Skip Hire- Achieved £1.2million (33.33% over target) - only myself running the department● 2012 sales target £2 million for Skip Hire - achieved £2.1million (5% over target) when I left in September 2012 with a team of 3 staff (I forecast the department to achieve £2.5million / 25% over target)● Project Management of talking to Travis Perkins contractors to use us for tool hire instead of using our competitors, this involved talking to our facilities department to get a complete list then arranging a meeting with them all to showcase what we could offer , setting accounts up for people who didn't have one and setting customer terms.● Set new suppliers up on the system / open new accounts up with suppliers ● Negotiation supplier terms ● Staff training / Development / motivation / recruitment ● Product knowledge ● Developed and documented procurement policies, processes, procedures and best practices● Sales Strategies● Sales reports for key stakeholders● Good understanding on KPI reports.● Presentation to new customers / customer service / invoice queries● Telesales to maintain current business / improve business / gain new business Show less

  • Please see profile for current job role

    Oct 2006 - Jan 2017

  • Direct Hire Supervisor

    Jan 2006 - Jan 2012
• 

  Wolseley

  Apr 2006 - Sept 2006

  Sales Negotiator (Tool/Plant Hire)

  I worked for the Hire Center side of Wolseley• Outsourcing the hire of plant and tools • Act as a support for the branches if they needed it, • Arrange Off Hire of the equipment• Look into extra charges like fuel used and cleaning.When Wolseley brought Brandon Tool Hire, the team moved to Travis Perkins Hire.

• 

  Plumbing Trade Supplies

  Oct 2012 - May 2014

  Product Coordinator- Renewables & Sustainable Energy

  Staying within the Travis Perkins Group I moved to there sister company PTS.My Principle duties was to support the Category Director to procure £24 million purchases.● Work with a range of cross-functional departments inc Supply chain● Sales/Branch Support ● Marketing inc promotional activity● Managed and maintained suppliers contracts agreements and amendments / product file maintenance● Protect and increase margins● Increased year over year sales on certain suppliers by 8% while increasing profit margin 7.2% through coordination of new promotions, sku rationalization, and planogram development Show less

• 

  Sustainable Building Solutions, Travis Perkins plc

  Jun 2014 - Jan 2017

  I was promoted to Category Co-ordinator to help support the Category Manager as they look to define and execute an energy efficiency category strategy for the Sustainable Building Solutions (SBS) business unit.● Problem Solving Internal/External● Managed and maintained suppliers contracts agreements and amendments● Work with a range of cross-functional departments inc Supply chain ● Help improve category performance● Decision making on purchase value of £4m per annum.● Product maintenance ● Marketing ● Sales/Branch support ● Developed and documented procurement policies, processes, procedures and best practices● Investigate low/loss margin sku’s Show less

  • Category Co ordinator - Renewables & Sustainable Energy

    Sept 2015 - Jan 2017

  • Product Coordinator- Renewables & Sustainable Energy

    Jun 2014 - Aug 2015
• 

  Utility Trade

  Feb 2017 - Jul 2017

  Head Of New Business

  PURPOSEHead of New Business – Manager Role for the Energy Team will be working to assist Sales and Operations in the smooth running of the department. Supporting the teams in day to day roles and support. DIMENSIONSWorking with all teams that are part of the Energy Department and new product or service integration.PRINCIPAL ACCOUNTABILITIES• Developing and supporting the Account Handers/ Lead Generation department• Researching and contacting potential new routes to market • Evaluating new opportunities to ensure resource focus on the best opportunities • Reviewing employees within the department – performances and targets• Creating, develop and Review targets past and present for future goal achievements• Marketing of services• Provide brand awareness support to the business and marketing partners Show less

• 

  GAP Group Limited

  Aug 2017 - May 2019

  RESPONSIBILITIES• Operate and maintain a spreadsheet recording all plant movements.• Deal with all telephone enquiries from customers and GAP personnel, raising the contract on Smart Office quoting a valid order number and correct rate.• Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.• Source and re-hire non-GAP equipment ensuring both best price and quality. • Liaise with GAP depots to ensure that plant is available. • Prevent invoice queries arising by ensuring contracts are raised accurately. • Use Smart Office to locate plant and check correct rates are being used.• Assist with ongoing support and training.• Reporting errors on rates to Major Account Managers.• Assist with customer queries, losses and damages.• Produce weekly reports for customers showing all plant movements. • Attending occasional meetings with Major Account Managers. • Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.• Liaise with GAP Major Account Managers and provide updates and performance reports as required Show less Areas I cover are - Telford, Birmingham, Derby, Nottingham, Leicester, Coventry, Northampton, Peterborough, Newmarket, Norwich, Colchester.I also help cover GAP's customer implant Hire desk's in Northampton, Rushden, Roydon, Stone.Working in depots across all divisions, the Mobile Hire & Sales Coordinator plays a vital role in the successful running of the business. The Mobile Hire & Sales Coordinator provides cover for holiday, absence and staff shortage cover at depots within the region and cover in the absence of a General Manager. The role involves Processing ordersCoordinating driversProcessing off hires Helping with customers queriesDealing with DamagesTraining staff membersHelp the workshop as and when neededCustomer deliveries/collectionsJan 2018 - Oct 2018In the 1st part of 2018 i was asked to do a secondment role (until we find someone to be based in the customers office full time), to manage the GAP Hire desk for one of our key account customers based in Harlow, Essex.Duties include - Managing day to day enquires, inc On hire / Off Hires / Re-hire of equipment.Setting up process's Making sure KPI's are achieved. Making sure there is no Invoice queries.Making sure all of the customer needs are met. Help implement a new computer systemLearning the customers system to make sure there is a smooth process between the customer and GAP.Training my Successorprovide ongoing support. Show less

  • GAP one Mobile Customer Hire & Sales Co-ordinator Midlands area

    Feb 2019 - May 2019

  • Mobile HSC Midlands

    Aug 2017 - Feb 2019
• 

  Travis Perkins Hire

  May 2019 - now

  As the Direct Hire Manger, I will strategically oversee a high-performance team of 18 professionals, driving collaborative efforts to achieve and exceed the £12 million annual revenue target. My leadership will focus on:Key ResponsibilitiesImplement comprehensive account management strategies for key hire accountsProvide strategic guidance to optimize team performance and revenue generationDevelop and maintain robust operational frameworks ensuring consistent service excellenceEnforce rigorous compliance with organizational policies and procedural standardsPerformance ObjectivesExecute precise daily management protocols to maximize account potentialCultivate strong interdepartmental collaboration with account management teamsDeliver exceptional customer service that exceeds client expectationsMaintain meticulous adherence to regulatory and internal governance requirementsStrategic ApproachBy combining strategic leadership, performance-driven management, and a commitment to operational excellence, I will lead the Direct Hire team to achieve significant revenue growth while maintaining the highest standards of professional service delivery. Show less PurposeTo lead and develop a team within the Direct Hire function to ensure first class service delivery for both internal and external customers, and growth opportunities are maximised. Duties Be responsible for recruiting, leading and developing a team within the Direct Hire function to provide first class, efficient service for internal and external customers alike, ensuring service excellence is maintained and best practice methods establishedRegularly review team structure to ensure delivery against changing needs of the business & it’s customers, taking into account the potential for growth in usage, breadth of products/services offered and additional support provided (e.g. back-office support of multi-channel offer, enhanced support for satellites etc.), with the ultimate goal of increasing/maximising profitable revenues Fully define roles and responsibilities and embed a regular process of review for the team in order to drive greater efficiency and performance, providing a framework against which performance can be better measured, development needs mapped-out and improvements proactively managedLiaise with the appropriate business function to ensure accurate and relevant MI is produced and distributed to all key stakeholders at regular intervals, providing visibility on all aspects of team/individual performanceMaintain responsibility for the day-to-day management of the implant population (key external suppliers working within Direct Hire), solely in relation to monitoring performance standards, the way they operate and act on our behalf, and their interaction with the in-house teamAct as an escalation point for internal/external customers, taking ownership and seeking to proactively resolve them to the satisfaction of all concernedWork in partnership with Marketing and Regional Directors in order to create a defined customer value proposition Show less

  • Direct Hire Manager

    Jan 2025 - now

  • Team Leader for the National Accounts team and Plant and Tools team

    May 2019 - Jan 2025