Marsha Allen

Experience

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  NESTLE CLINICAL NUTRITION

  Jan 1997 - Jan 2003

  Accounting Specialist/Dealer Business Administrator

  Researched, audited, and processed all customer chargeback deductions and contract incentive fees, including contract maintenance, issuance of credits or checks, and reconciliation of customer payments. Forecasted daily and monthly dollars (chargeback and incentive payments) to Senior Financial Analyst, and Account Payment Coordinator, which relieved the appropriate accrual, adjusted daily sales, and offset and reconciled all chargeback deductions. Coordinated with Sales Analyst, special sales reporting for Field Reps and customers.Created and implemented a report that improved productivity by 70%, reducing the chargeback processing time of one of NCN’s largest customers.Communicated information and implemented procedures, as member on a cross-functional panel, to automate process to receive chargeback reports electronically, reducing human error by 50%.Established a sales training program for teaching internal management, and all field sales personnel, the proper use of the Special Price Request/Dealer Rebate Form as an effective sales tool. Show less

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  Kellogg Company

  Jan 2004 - Jan 2010

  Lead Target Team in reporting trade spend, improve forecast accuracy, and, forecast promotional events via Customer Relationship Management (CRM).Partner with Sales Planning Manager/Region Finance Manger/National Account Executives every period to review CRM, making accurate period IBP, GSV/KMF calls. Partner with Deduction Management to ensure chargebacks are accurately taken, and assist in resolving any issues that may impact Trade.Proactively lead, develop, and perform ad-hoc analysis using BW, CRM, Info Retriever (Target’s reporting system), and IRI to uncover account opportunities/risk. Lead process to review Target’s system for submissions of chargebacks, and report the findings to customer, NAE, and Deduction Analyst. Act as expert on all Customer Marketing Tools for Target Team, and train as needed.Work with Demand Planner every period, to align CRM with APO, which impacts production and forecast accuracy.Improved forecast accuracy for 3 consecutive periods in 2009, resulting in accuracy percents above goal, and all time high for P7 2009Proactive in developing a Brand Detail Report which allows the team to see how brands shipped against forecasted amountsImproved tracking of promotional events to better align GSV/KMF for IBP call Show less Assume the lead in the Deduction Management and Trade Payable process.Ensure accuracy of reported data to identify distribution, pricing, and trade spend issues.Partner with internal and external customers to identify trends and resolve issues causing invalid deductions. Effectively manage collection activity of invalid deductions. Prepare ad-hoc reportingas requested by Sales, SD Managers, or Finance. Performs analysis of Post Audit deductions by utilizing CRM, BW, and SAP systems to validate data.Effectively communicate problems and issues to appropriate level of management to achieve resolution. Knowledge of Kellogg’s Customers, Products, Divisions, Promotions in CRM.Experience working with Sales, Finance, Account Managers, and Customer Specific Marketing.Involved in Under-Tolerance Project analysis and reported findings to RFM’s, which resulted in changes to better manage our cashInitiated monthly conference calls/meetings with MF/FF to improve process; this resulted in a reduction of Snacks Deduction ledger by over $2.7MM Facilitate a project to establish a process manual, and update policies, to assist new analyst acclimate themselves into the job role Show less

  • Sales Planning Analyst

    Jan 2007 - Jan 2010

  • Senior Deduction Analyst

    Jan 2004 - Jan 2007
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  Bel Brands USA

  Dec 2011 - Sept 2015

  Deduction Specialist

  Settle all deductions accurately and consistently within approved Company guidelines.Validate open deductions using Trade Spend program.Responsible for the collection and/or establishing of customer repayment commitments for invalid deductions.Collaborate with the Trade Spend Dept, Broker’s, RSM to resolve open deductions in a timely fashion.Follow established guidelines for proper escalation of unresolved items to A/R Deduction Supervisor.Accepted being the lead in researching and resolving post audit deductions. Have reviewed $351K in post audit deductions for validity. Created post audit template, and letter for internal use to send to customers notifying what Bel Brands policy is regarding resolving post audits Show less

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  Network Services Company

  Sept 2015 - now

  • Senior Corporate Account Specialist at Network Services Company

    Apr 2018 - now

  • Corporate Account Specialist

    Sept 2015 - now
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  Network Services

  Dec 2019 - now

  Corporate Account Lead