Shweta Babbar

Experience

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  Virgo International

  May 2007 - Sept 2009

  Sales Executive

  Selling vacations packages to people across U.S based on a survey.

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  American Express

  Feb 2010 - Jan 2012

  Sr Executive

  Provide technical assistance and support for incoming queries and issues related to American Express Website.

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  Affinity Business Solutions (P) Ltd

  May 2013 - Feb 2015

  Sr Sales Executive

  Working as a Sr sales executive for UK energy Market.Maintaining a record of Prospects.Closing B to B deals.Assisting new members to grow efficiently.

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  MAX BPO (Maxtech Data House Private Limited)

  Apr 2015 - May 2019

  Operations Manager Business Development

  Key Responsibilities:• Team reports• Performance review and feedback• Coaching and mentoringInternal sales / Business Development• Find new business prospects through various channels.• Contacting new prospects through cold calling and bulk email.• Maintain strong follow up with existing prospects.• Submit RFP; give client presentations and business proposals.• Handle the initial stage of any new project That gets on board.• Maintain deep understanding of the opportunities arising from new process successfullyFlash Cash (Account receivables and customer services)• Handling B2C Collections over Email and Calls.• Resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.• Update payment tracker and create further plan of actions for delinquent accounts.Money save (Accounts receivable, Claim management and customer services)• Follow up with different government departments to check for settled claim of customers based on which the fee will be generated.• Handling B2C and B2B Collections over Email and Calls.• Resolve all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.• Update payment tracker and create further plan of actions for delinquent accounts.Bermuda Yellow Pages (Accounts receivable, Sales and Customer services)• Handling B2B Collections over Email and Calls.• Resolve all problems for clients, copy invoices, proof of delivery.• Working on customer’s disputes like incorrect billing, auto roll over, additional subscription.• Finding new Small and medium enterprises via various channels like cold calling, LinkedIn, web search to offer Yellow pages advertisement, digital marketing and website development plans,• Convincing existing clients to renew the service and offer them new services as well. Show less

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  Hwy Haul

  May 2019 - Oct 2020

  Customer Success Manager
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  Sunfast Logistics

  Oct 2020 - now

  Head Of Logistics and Operations

  Directing, optimizing and coordinating full order cycle to ensure sustainability and customer satisfaction.Liaising and negotiating with freight providers and clients.Act as an interface between clients and logistic partners to deliver high-quality and on-time service.Conduct strategic reviews and analysis to understand capacity & financial opportunities and risks.Managing day to day operations including scheduling, partners onboarding, personnel management,Manage dispatch schedule, communicate dispatch instructions, effectively plan and manage deliveries taking into consideration DOT hours of service regulation, Safety compliance.Onboard freight partners after analyzing the compliance and insurances.Co-ordinate between various departments including, customer services, warehouse operations, accounts payable, accounts receivable and sales in order to ensure growth of the organization. Show less