Arnold Arinuelo

Experience

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  Fujitsu

  Jan 1999 - Jan 2002

  MIS Support

  Role: MIS Support• UNIX OS, INFORMIX Database server backup Administrator and Helpdesk Support• Setup new Manufacturing line clients and hosts running Windows NT Workstation, Windows 95 OS (English and Japanese Version)• LAN Cabling and system organization, line server maintenance (Windows NT Server 4.0) • Administer software application enhancement and upgrades

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  Saudi Aramco

  Jan 2002 - Jan 2004

  IT/SAP R3 Support

  Role: IT/SAP R3 Support• Setup and troubleshoot SAP R3 System and provide training for new users. • Troubleshoot, research, diagnose and resolve issues involving Operating System, MS Exchange emails, Network Connection and Hardware Peripherals

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  Teleperformance Philippines

  Jan 2005 - Jan 2012

  Level 2 Technical Support

  Role : Level 2 Technical Support• Monitor and respond to client support requests.• Handled technical escalations and more advanced inquiries• Handled break/fix, configuration issues, troubleshooting and software installations• Manage teams of Technical Support Consultants.• Motivate and inspire the team through performance coaching, career planning and goal setting. • Create knowledge base articles and facilitate technical training for continuous improvement of their technical proficiency. Show less

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  MAPFRE INSULAR Insurance Corp.

  Jun 2005 - Dec 2005

  IT Helpdesk Support

  Role: IT Helpdesk Support• Function as Backup System Administrator. • Repair and troubleshoot workstations, Network Server and client services configuration.• Monitor nationwide branches through Remote Service utilizing dial-up, VPN and frame relay connectivity.

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  Highly Succeed Inc.

  Jan 2012 - Aug 2016

  Freelance Web Development Project Manager

  Role: Consultant – Backend and On-Premise • Design and Implement small to medium scale solutions for AD and Exchange Server Rollout• Provide enhancement to existing Azure Based Infrastructure to accommodate Hybrid enablement.• Automate simple to complex cloud-based task through scripting• Assessment and evaluation of Customer’s On-Premise environment for Cloud MigrationRole: Project Manager• Manage everyday activities of web development projects. • Administer production of entire website and its related applications. • Manage a team of software developers to ensure the quality of all projects. • Analyze processes and recommended necessary improvements. • Coordinate and provide various solutions to clients' business needs. Show less

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  Professional Advantage

  Aug 2015 - Aug 2016

  Office 365 and Sharepoint Support Consultant

  Role: Office 365 and SharePoint Support Consultant • Configure, maintain, and manage SharePoint Server or Farm• Design and Implement SharePoint site layouts, site templates and user navigation • Provide training and support for SharePoint and Office 365 users• Maintain and monitor clients' cloud hosted and On-Premise Infrastructure• Manage clients/partners Volume License Subscription

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  Accenture

  Aug 2016 - now

  App/Cloud Support Associate Manager

  Role: Messaging & IDM Administrator | June 2020 - Present• Management and configuration of Azure DevOps Pipelines • Scripting of PowerShell solutions to automate re-usable task for Azure AD management. • Created POC for coding (Terraform) a segment of the Infrastructure for the Core Servers as a temporary backup solution as DRAS is still being purchased. • Management of user mailboxes, Exchange Database Management, Mailbox Migration to O365• Identity management in On-Prem and Azure Active Directory • Monitoring and Health management of Domain Controllers• Management and troubleshooting DNS and DHCP• Configuration and troubleshooting of Azure Active Directory, SSPR, MFARole: Team Lead | 2016 - 2020• Manage and Support Office 365 Identities and Services• Setup and Configure Office 365 migration such as Staged, IMAP, Cutover and Hybrid • Synchronize users and groups to Azure Active Directory (AD Connect)• Troubleshoot Active Directory Federation Services issues and Manage Single Sign On• Facilitates Technical upskilling and Leadership training. Show less