Rachel Saunders

Experience

• 

  The Church of Jesus Christ of Latter-day Saints: Seminaries and Institutes of Religion

  Aug 2008 - May 2011

  Special Needs Seminary Teacher

  -Ensured safety and supervision of special needs students, facilitated curriculum and mentored and trained students on serving peers with special needs.-Responded appropriately to escalated and emergency situations, resolved challenging events with diplomacy and maintained an engaging and inclusive student environment.

• 

  Especially for Youth

  Jan 2009 - Jan 2011

  Program Coordinator

  -Coordinated session logistics with housing, dining, and facilities staff at 11 different universities.-Oversaw the safety and success of approximately 2,000 teenage participants.-Interviewed, trained, and supervised over 65 counselors.

• 

  School Improvement Network

  Oct 2011 - May 2013

  Client Implementation Specialist, Team Lead

  -Served as first point of contact and customer advocate for over 70 high-risk clients with complex issues and worked collaboratively to maintain client accounts.-Negotiated with internal and external stakeholders and served as a liaison between the client, company executives, product development and support.-Redesigned departmental roles to streamline processes, facilitated weekly team meetings, and provided coaching and mentoring for seven team members.

• 

  Gravitate Online

  Aug 2013 - Jul 2015

  Marketing and Operations Manager

  -Supervised operations of content, outreach, and social media departments and developed innovative reporting and fulfillment processes to increase efficiency and optimize resources.-Facilitated and maintained relationships with over 50 industry key influencers.

• 

  Entrata

  Jul 2015 - Apr 2020

  -Consultant of the Year, 2017-Analyze clientsʼ business processes and perform marketing, sales, and client consultative and training services for a cloud based/SaaS solution in the property management industry.-Educate clients on best practice solutions, facilitate product webinars, and travel to provide customized, on-site product implementation and training.-Presented training workshops at five semi-annual user conferences in front of 200+ attendees.

  • Associate Director of Operations Consulting

    Nov 2018 - Apr 2020

  • Operations Consultant and Client Trainer

    Jul 2015 - Apr 2020