Inez Braceras

Experience

• 

  Boston College

  Sept 2019 - Jun 2023

  Collaborated within a team to efficiently manage food preparation, service, event setup, and breakdown. Scheduled shifts, trained and mentored new team members, and maintained an organized work environment. Delivered exceptional customer service, addressing client needs and concerns to ensure overall customer satisfaction. Conducted in-depth research, identifying influential figures within the Boston College alumni community, resulting in a 20% increase in targeted outreach effectiveness for donation campaigns. Cultivated and maintained relationships with a portfolio of 100+ alumni through effective communication strategies, resulting in a boost of alumni loyalty and customer retention. Developed expertise in phone etiquette, ensuring client confidentiality and achieving a 95% customer satisfaction rate.

  • Student Manager Heights Catering

    Dec 2020 - Jun 2023

  • Telemarketing Specialist

    Sept 2019 - Jan 2022
• 

  Hábitat para la Humanidad Argentina

  Feb 2022 - May 2022

  Social Work Intern

  Collaborated effectively with a team of social workers at Habitat for Humanity's Argentine chapter. Designed and conducted workshops and interventions for individuals living in impoverished conditions in Buenos Aires. Established meaningful relationships with community members, conducting all work in Spanish.

• 

  Self-employed

  Jun 2022 - now

  Social Media Coordinator & Content Creator

  Crafted engaging content for various platforms, prominently on TikTok, leveraging a substantial following of over 100k. Utilized TikTok analytical tools to track performance and provide insights for continuous improvement, optimizing content strategy based on audience engagement and trends. Implemented data-driven decision making to refine and tailor content, resulting in a 200% increase in follower engagement over a two-month period. Maintained partnerships with renowned brands, securing continuous brand deals and collaborations. Seamlessly integrated brand messaging into content. Show less

• 

  MATCH Charter Public School

  Aug 2022 - Dec 2022

  Counseling and Academic Support Intern

  Spearheaded targeted support initiatives for 40 underprivileged students in navigating the college application process. Leveraged digital resources, including the CommonApp, to enhance their applications and showcase their unique strengths. Collaborated with teachers in 5 classroom and administrative environments, fostering a collaborative approach to enhance student success. Provided individualized guidance and constructive feedback to 15 students, addressing not only academic needs but also equipping them with insights on effectively marketing themselves to higher education institutions. Show less