Pradeep Pillai

Experience

• 

  Wysetek Systems Technologists Pvt. Ltd.

  May 2005 - Mar 2006

  Network & Hardware Engineer

  Worked as Resident Network Engineer for on-site support with Cox & Kings and Mahindra & Mahindra Limited through Wysetek Systems• Was responsible for the Setup of LAN for new office of Cox & Kings.• Handling IBM Desktop Machines.• Trouble shooting and maintenance of the PCs• Configuring Microsoft Outlook in the LAN.• Taking care of Antivirus installation and its update.• Hardware maintenance of the PCs.

• 

  GTL Limited

  Mar 2006 - Jan 2008

  Network & Hardware Engineer

  Deputed for the Motorola CDMA 1X-RTT project for Tata Tele-Services L2 support (NOC Team) and also responsible for managing/monitoring UMA networks remotely.CDMA 1X-RTT project for Tata Tele-Services is across India (responsibilities handled are as follows)• Quick and accurate trouble-shooting of network fault, along with operations section.• Maintenance of Mobile Switching Centre and Base Station Controller switches• Switch related hardware (MSC & BSC) and software installation and maintenance.• Operation and Trouble-shooting of BSCs and BTSs, and its concerned auxiliary units.• Handling of exchange data, alarm supervision, testing of subscriber data and traffic analysis.• Dealing with the Cisco Network Elements on the entire RAN Network.UMA Network support UMA technology is the standard for cellular/Wi-Fi convergence. Provides seamless delivery of mobile voice & data services over unlicensed wireless networks. Support seamless transitions between cellular RAN and unlicensed wireless network.To look after their networks for any issues and provide them prompt support on any outages. Show less

• 

  Tulip Telecom

  Feb 2008 - Jul 2008

  Customer Support Engineer

  Looking after the MPLS & VPN clients for troubleshooting & configuration of links.• Monitoring the Managed clients & troubleshoot their links for any issues.• Monitoring the backbone links• Monitoring the POP connectivity.• SLA with the Service Providers.• Meet the customer once in a month. Along with Higher ups for Premium Customers.• Handle Clients related technical issue. Support and Direct interaction with the client.• Manage MPLS & VPN customers.

• 

  Orange Business

  Aug 2008 - now

  To provide next level technical support for Backbone circuits by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIsTo contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business ServicesTo contribute to customer satisfaction and Network Performance KPI targets Show less Address and correct all network problems / tickets referred to the group in an effective and timely manner by utilizing the appropriate internal and external resources.Diagnose all hardware components and the majority of the software components in the Operations environment.Continuously monitor for any repeated / chronic network problems and implement corrective/ prevention action plan.Perform appropriate daily scheduling and cultivate teamwork to ensure proper ENTMC NOC coverage, and assign / prioritize tasks to be performed for maximum efficiency.Coordinates testing and/or hardware replacement with vendors, Field Services and Carriers. Interface with multiple carriers / vendor supervisors /managers as an escalation point of contact that is required to maintain system/link availability and restore service. Show less

  • Assisant Manager - Network Operations Centre

    Jul 2018 - now

  • Team Lead

    Dec 2015 - now

  • Assistant Manager

    Apr 2014 - now

  • Senior Network Control Engineer

    Jan 2011 - Mar 2014

  • Network Control Unit Engineer

    Aug 2008 - Dec 2010