Jocelyn Marshall

Experience

• 

  Gap Inc./ Banana Republic

  May 2013 - Aug 2015

  Sales Associate

  Administered assistance to customers at the cash registers as well as, managed the cash register’s funds throughout the workday.

• 

  Mentor for Philly

  Aug 2015 - Aug 2016

  Campus Coordinator

  Developed program curriculum and enhanced inner-city students’ knowledge of academic opportunities post high school such as assistance on college applications and navigation through college academic and social resources and admissions

• 

  Children's Hospital of Philadelphia

  May 2016 - May 2018

  Clinical Research Assistant

  Children's Brain Tumor Tissue Consortium (CBTTC)I was responsible for clinical data entry, analysis, and management of data quality control for multiple projects within the CBTTC. I participated in the enrollment of prospective subjects from CHOP and external partner sites and ensures that all clinical data is accurate across various platforms and databases.

• 

  Phreesia

  Jun 2018 - Apr 2021

  Created reports and dynamic dashboards to demonstrate operational success. Presented and reported to the Senior leadership team on past result performance and forecasted performance for the Customer Solutions departments. Partnered with Business System team to develop Salesforce solutions for internal teams. Collaborated with leadership to identify process gaps and create solution and optimized workflows. For our clients, I design a customized patient intake solution to help practices navigate operational challenges, conduct implementation tasks, including consulting on patient intake workflows and staff training, and support go live activities, observing results, refining and driving continuous delivery improvement.

  • Customer Solutions Operations Analyst

    Jan 2020 - Apr 2021

  • Associate, Health Systems

    Apr 2019 - Dec 2019

  • Associate, Client Services

    Jun 2018 - Apr 2019
• 

  Privia Health

  Apr 2021 - May 2022

  Population Health Analyst

  Work closely with the Population Health AVP, Quality Manager, and Risk Adjustment Educator to understand evolving information needs and plan and execute on analytic strategies and solutions. Collaborate with the National Analytic team to continually improve on reporting and analytic needs. Pull data from various payer platforms to perform analysis across payers to identify trends on key measures, summarize findings for market leadership.

• 

  Spring Health

  Jun 2022 - now

  Leads a dynamic team dedicated to providing field support to our sales force, strategic advisement to sales leadership, and meticulous forecasting and pipeline management. Plays a pivotal role in optimizing sales processes, driving revenue growth, and ensuring operational efficiency. As a project manager, I’m the liaison between the post-sales teams (CS, Implementation, Finance, etc.) and the rest of the RevOps team. Responsible for identifying and improving process bottlenecks, as well as documenting the key processes the revenue org needs to maintain. I balance both organizational improvements being demanded top down while meeting them with a bottom-up support to make the CS team more efficient.

  • Senior Manager, Sales Operations

    Jun 2023 - now

  • CS Effectiveness Manager, RevOps

    Jun 2022 - Jun 2023