Steveland Meyer

Experience

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  MBD Credit Solutions Pty Ltd.

  Jun 2008 - Mar 2015

  Desktop support ( remotely and physical support)Networking ( Troubleshooting, installations of network software and peripherals)Printer Support (troubleshooting and setting up on PC)Keeping track of system and Branch downtimeHandle IT queries/tickets Ensure everybody can work ( Maintenance on pc’s and software installations for agents to work)Setting up Video Conferencing equipmentSetting up and troubleshooting of Snom, Polycom, Grand stream desk phones inclusive of softphones like 3cxSetting up of internal and external(email exchange) mailsGood knowledge and troubleshooting ability of Windows Microsoft Word, Excel, Outlook and PowerPoint 2003, 2007 and 2010Data CapturingManage tickets logged by agentsCreating user profiles, resetting passwords, creating user contacts on Windows Active DirectoryDeployment and maintenance of Antivirus systemUpgrading, installing, rebuilding and troubleshooting of computer software and hardware and softwareWorking shiftsBacking Up of Tape Drives Show less Desktop support ( remotely and physical support)Networking ( Troubleshooting, installations of network software and peripherals)Printer Support (troubleshooting and setting up on PC)Auditing on equipment ( tagging of equipment and keeping record of stock)Keeping track of system and Branch downtimeLoading agents on finger scanners (CWBIO)Troubleshooting issues on SAGEM scanners(CWBIO gates)Handle IT queries/tickets with head office JHBResponsible for incoming and outgoing equipmentEnsure everybody can work ( Maintenance on pc’s and software installations for agents to work)Responsible for maintenance on 150+ PCsDoing Generator and UPS ChecksWas the Only IT in KMB branch for 5+ monthsUpdating of Stats remotely on Plasma screensMaintenance of DHCP serverSetting up and Maintenance of Video Conferencing equipmentSetting up and troubleshooting of Snom desk phonesSetting up of internal and external(email exchange) mailsManaging the Kimberly IT DepartmentReporting on any downtime, printing reportsGood knowledge and troubleshooting ability of Windows Microsoft Word, Excel, Outlook and PowerPoint 2003, 2007 and 2010Data CapturingManage tickets logged by agentsWorking knowledge of Windows ADDeployment and maintenance of Antivirus systemUpgrading, installing, rebuilding and troubleshooting of computer software and hardware and softwareHelping operations department with any issuesWorking shiftsMentoring IT technician Show less Being available to provide practical support, assistance and instruction to the Call Centre Agents.To be accessible to Call Centre agents providing hands-on support and guidance and handling escalated calls. Monitoring outbound and inbound callsConducting meetingsProviding feedbackMaintaining morale.Developing agents through coaching and training. To identify skills gaps that exist and to plan, conduct and document coaching and training sessions in order to develop agents’ skills and Knowledge to improve performance.Managing agent performance against defined performance measures and scorecard standardsTo perform quality assessments against defined criteriaConduct real-time monitoring and manage schedule adherence.Being aware of opportunities for development through continuousImprovement. To identify improvements to processes, system, campaigns and provide recommendations to bring about continuous improvement.Preparing and analyzing quantitative and qualitative reports. Assisting agents with hardware or software related issuesTo collate Call Centre activity data into reports for analysis and to provide solutions and recommendations in order to meet performance standards Show less Confirm right party contactProbe, determine and update system with reason for the account being in default Negotiate payment arrangement with the client within set mandatesConfirm and/or update client’s detailsBanking details and Employee InformationRepayment method and frequency (weekly, fortnightly or monthly)Load Promise To Pay (PTP) on system as agreed with clientCapture notes on system regarding important information and arrangement with clientSummarize and confirm payment arrangement with clientWrap up using the correct wrap up code to end the callTrace delinquent customers:Trace delinquent customers to new contact details by utilizing different trace tools or through asking for referral information from close relative, work or neighborsQuality Assurance:Achieve set quality targets through reaching higher conversion ratio of D/O, PTP Kept and matters into moneyMinimize number of errors on accounts workedAction customer queries and administrative task on the system Show less

  • IT Support Technician

    Sept 2014 - Mar 2015

  • Senior Branch IT Technician

    Mar 2010 - Sept 2014

  • Call Center Supervisor

    Nov 2009 - Mar 2010

  • Debt Collector

    Jun 2008 - Nov 2009
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  MBD Credit Solutions Pty LTD

  Mar 2015 - May 2016

  IT Operations Supervisor

  Desktop support (remotely and physical support)Manage 6 Branches (17 technicians)Networking (Troubleshooting, installations of network software and peripherals)Handle IT queries/tickets Ensure everybody can work (Maintenance on pc’s and software installations for agents to work)Setting up Video Conferencing equipmentSetting up and troubleshooting of Snom, Polycom, Grand stream desk phones inclusive of softphones like 3cxSetting up of internal and external(email exchange) mailsGood knowledge and troubleshooting ability of Windows Microsoft Word, Excel, Outlook and PowerPoint 2003, 2007 and 2010 and 2013Data CapturingManage tickets logged by different branchesCreating user accounts, resetting passwords on Active DirectoryDeployment and maintenance of Antivirus systemUpgrading, installing, rebuilding and troubleshooting of computer software and hardware and softwareBacking up of Tape Drives and doing backups on SQLProject Management (1st Line)Server Room inspectionsBacking Up of Tape DrivesImproving Current IT infrastructures and improving it processesRelaying technical information to Operations Managers on downtimeCreating backup jobs on Symantec Backup exec 2010, 2014. Also fixing failing backup jobs Show less

• 

  Beefmaster Group (Pty) Ltd

  May 2016 - now

  Manage entire networkManage all desktops (170 pc's) Setup new servers (Win server 2003, 2008, 2012, 2016)Manage servers (8 Servers)(Active directory on 2 servers for two sites including the interfacing between them, SQL servers for multiple programs and interfacing between the Data basis)Plan and implement disaster recoveryPurchase and implementation anti virus softwareData security managementNetwork security managementSetup and Manage new IT DepartmentRecruitment and training of IT staffNetwork security policiesCreate Network and electronic communication policiesManage and plan entire project for the acquisition of Enterprise Resource Planning (ERP) system.Connect all aspects of business together with correct softwareManage and authorize all computer purchases Hardware and software.Set quality standards for hardware and standardize printers used.Create Network Map to help with expansion planning.Advise senior management on all IT matters during company development and growth fazeManaging IT budgetManage WANSetup and manage VPNSetup and manage IP Telephone networkIntegrate all offsite business into IP telephone systemDevelop Business Intelligence reportingSetup and maintain WIFI so that Executives and Managers can work from any offsite businessSetup and maintain offsite network access to Executives and Managers from anywhere in the worldNegotiate Telephone contractsNegotiate all contracts for Internet accessNegotiate all contracts for office printers (Nashua)Setup and maintain fail over for internet and email for zero downtimeDrive costs down by implementing new technologyDevelop new software with vendors to address shortcomings and problem area Show less • Remote/desktop support for all 3 Beefmaster Sites• Maintaining Backups- Daily, weekly and monthly backups of servers, databases, file shares and drivers and ensure restores can be done. • Maintaining desktop systems • Wifi Access points Setup • Management of DHCP, DNS and Active Directory servers• Management of internet• Managements of email and Virtual servers• Management of Firewall• Support for meat matrix • Linux, windows XP pro, Windows 7, windows server 2008 R2 and Windows server 2012 server support • Setup and maintain security measures on servers and network• CCTV• Network Support• Manage Telephony systems- Ensure all users can make calls internally and maintain list of users who have rights to call externally.• Keeping inventory and ordering of components needed on site• Scale setup and support including weighbridges• Setup and maintenance of PC’s and Printers (label printers and laser printers)• Server Setup and maintenance• Biometrics scanners maintenance Show less

  • IT Manager

    Dec 2018 - now

  • Senior System Administrator

    May 2016 - now