Joyce Smith

Experience

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  Wright State University

  Jan 1998 - Jan 2005

  Office Assistant

  Supervised and trained new employees on the policies, procedures, and daily operation of the clinic.Provided effective customer service to patients ensuring all are treated fairly, ethically, and professionally while maintaining confidentiality.Scheduled appointments for physician managed and filed patient charts, answered multi-line phone, and other various administrative duties.Provided Administrative leadership for Physician, Nurses, and Nurse Practitioners.Displayed a forward vision of moving the department forward by providing more needed services offered to students. Show less

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  Wright State University

  Jan 2010 - now

  Analyzes, maintains, and monitors confidential academic and budgetary records, generates standard and custom reports, oversee day-to-day operations, accountable for the work results of support staff and department functions, designs and maintains databases to support administratice operations, researches and gather information relating to underrepresented populations, utilizes department or university policies, procedures to answer routine questions, supervise work direction for students. Resolve insurance issues and appeals, research and analyze eligibility requirements, prepare and maintain departmental office records and reports,act as a liaison for students and providers, present at Freshmen Orientations, reconcile quarterly insruance reports from $450K-$680K, attend Dirrector's Meetings. Develop master syllabi for incoming freshman studentsEncourage and motivate students to take an active role in their educational endeavors by getting involved on campus.

  • Administrative Support Coordinator

    Aug 2013 - now

  • Insurance Benefits Coordinator

    Dec 1998 - Aug 2013

  • UVC 101 Instructor, Learning Communities

    Jan 2010 - Jan 2012
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  American Field Service (AFS) Intercultural Program

  Jul 2012 - now

  AFS Liaison

  Each year I serve as a Liaision for two of the AFS International Students that are attending high school in the Dayton area. My job is to help ensure the safety and well-being of the students while here in the US experiencing the American culture. I help to make sure there experience is very rewarding and one they will remember for a lifetime.

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  Alpha & Omega Building Services

  Jul 2017 - now

  Human Resource Recruiter/ Assistant/Payroll Specialist

  Answering incoming calls, potential hire interviewing, FBI/BCI Fingerprinting, ordering office supplies and maintaining inventory, update and monitor timekeeping for payroll for 100+ employees in Timeco, handle customer inquiries and complaints, audit extra bills, understanding the current legislature and enforcing regulations with supervisors, recruiting and evaluating job candidates, Onboarding in EMS, maintain myApplicants database for UD positions, ensure security and confidentiality of data, maintaining digital files and physical files for employees and their benefits and attendance records, presenting employees with disciplinary action forms when they violate the company’s rules and regulations, educating new employees on HR policies and procedures, providing support to employees on various HR topics such as leaves and compensation and helping to resolve any issues they may have, experience working in a union environment, employee engagement, etc. Show less

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  Pratt Industries

  Feb 2023 - now

  Human Resource Manager