Kathryn Yoder

Experience

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  Indiana University

  Aug 2001 - May 2004

  Mathematics Associate

  Helped math students learn mathematical concepts and theories during one-on-one tutoring sessions.

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  Doble Engineering

  Jul 2003 - Oct 2004

  Laboratory Assistant

  Work in a small laboratory specializing in analysis of electrical transformer oils. Job responsibilities included analysis of samples, data entry, daily quality control and maintenance, lab organization, order entry, and general customer service.

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  Adecco Technologies

  Oct 2004 - Aug 2006

  Contract Scientist

  Work in a small group developing HIV Protease Inhibitor TDM (Therapeutic Drug Monitoring) assays for Roche instruments.• Complete development of first Protease Inhibitor assay to move to production scale up and transfer to manufacturing.• Participate in validation team responsible for performing new instrument installation validations.• Train new employees to departmental protocols and mentor during new assay development.

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  Roche Diagnostics

  Aug 2006 - Apr 2010

  Research Scientist

  The applications group was responsible for applying all Roche TDM (Therapeutic Drug Monitoring) and DAT (Drugs of Abuse Testing) assays to the new instrument platforms and completing performance testing for application launches.• Lead group responsible for completing product performance testing on new Oral Fluids assays.• Lead technologist responsible for completion of DAT and TDM reagent carryover testing on Modular P platform as part of global reagent carryover project.• Primary scientist tasked with using trouble shooting skills and knowledge of instrumentation to develop new methods for assays that could not be transferred to new instrument platforms using standard methods.• Chosen to lead root cause determination testing on multiple CAPA (Corrective And Preventative Action) and customer complaint investigations.• Maintain validated Microsoft Excel workbook used for preparation of all product performance testing data submitted to FDA.• Complete all necessary daily, weekly, and monthly maintenance of instruments as well as troubleshoot performance issues. Show less

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  Labs Inc

  Aug 2011 - Jan 2015

  Laboratory Technologist

  The immunogenetics department is responsible for all pre and post organ transplant testing and monitoring for local organ procurement organizations and transplant center clients. Responsibilities include performing immunology and microbiology testing on organ donors and recipients; including HLA typing by SSP and RSSO, DNA and Lymphocyte isolation, PRA testing using Luminex immunoassay cytometer, serological ABO typing, flow cytometry cross-matches and stem cell enumeration, and aseptic technique for microbiology specimen setups.• First employee to complete cross-training in multiple departments including Flow Cytometry and Microbiology.• Responsible for 50% decrease in turn around time on PRA rotation by streamlining bench work and internalizing results analysis and review.• Secondary technologist responsible for successful validation of new flow cytometry instrument and new FDA approved assays. Show less

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  Golden Software

  Feb 2015 - now

  - Founding member of Golden Software leadership team.- Re-designed the company hiring, onboarding, and training processes leading to increased retention and productivity.- Lead team transition from technical support to customer success while maintaining a near 100% customer satisfaction rating.- Implemented new CS processes that increased customer retention by 7% in first three months of use. Provide exceptional customer service and support to scientists and engineers using our software to visualize their data.

  • Head of Customer Success

    Jan 2019 - now

  • Technical Support Specialist

    Feb 2015 - Jan 2019