Maeleea Darby

Experience

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  Applebee's Neighborhood Grill + Bar

  Feb 2002 - Jun 2011

  Hourly Manager

  As the hourly manager, I made 100% table visits, opened the store, completed floor charts, managed the cash flow, ensured hourly associates performed proficiently and were in complete uniform, stayed aware of labor and sales at all times, ensured a great guest experience, boosted the energy level and employee morale, ensured the restaurant was set up for success and made deposits for the store.Achievements:Apple Star of the Month Neighborhood Expert-Certified Trainer Completed the AppleSeed Manger Program Show less

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  Lupo’s Italian Steakhouse

  Mar 2009 - Jun 2011

  Service Manager

  As the service manager, I was responsible for hiring/firing employees, keeping all employees files current and including the proper paperwork, opening/closing of the restaurant, making sure the restaurant was set up for success before the doors were opened, keeping up employee morale and energy, ensuring employees were in proper uniform and performing their position’s duties satisfactory, made 100% table visits, ensuring guest satisfaction, performed comps/discounts, actively marketed the store and our services, ensured the cleanliness of the restaurant and outdoor space, inventory, conducted manager and associate meetings, coordinated and participated in charity events, managed cash flow and pay roll.Contributions:• Developed new hire training programs, consequently reducing staff turnover and enhancing employee performance• Helped to reduce labor from 50-60% to 17% by hiring more efficient employees; therefore, eliminating the need for a larger staff during lower volume shifts • Implemented a manager training program that included legal interviewing, customer service, appropriate associate disciplinary action, creating an inviting work atmosphere and taught ways to set up the restaurant for success • Implemented marketing strategies to increase both in-house and out-of-house sales Show less

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  Buffalo Wild Wings

  Jun 2011 - Mar 2012

  Hospitality Manager

  As the hospitality manager, I was responsible for customer satisfaction and management of the front of house as well as the back of house. Ensuring a successful opening and closing of the restaurant, making sure employee files were accurate and complete, working with locals in the community to raise money for charities and local causes, ordering of produce, beer wine and liquor and paper supplies, counting and control of all inventory in the store, sending invoices and ensuring invoices were promptly paid are all examples of my duties as the hospitality manager with Buffalo Wild Wings. Show less

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  Darby Distributing

  Mar 2012 - Mar 2017

  Bookkeeping/Accountant

  Balanced gross income and expenses for a family owned business.

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  Self Employed

  Mar 2017 - Jan 2022

  Independent Distributor
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  Kelly

  Jan 2022 - now

  Apple Technical Chat Advisor/Fraud Investigator

  • Assist in locating music, apps, and movies on various devices• Assist with billing issues• Fraud management• Product feature inquiries• Resolving username and password difficulties• Troubleshooting email, wi-fi, connectivity and web browser issues• Navigating customers through various apps• Data back-up, sharing & synchronization troubleshooting• Verifying proper hardware and software configuration and set up• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more• Interact with up to 5 customers at a time as dictated by business need• Advanced 3 positions within the first 6 months of employment Show less

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  Applebee's Neighborhood Grill + Bar

  May 2024 - now

  Assistant Manager

  • Responsible for ensuring guests satisfaction and customer retention • Responsible for hiring and training new employees per Applebee’s model and ensuring employee retention • Overseeing back of house and front of house operations • Counting Inventory • Ensuring food and restaurant safety and compliance with our local health department, EcoSure and Applebee’s in house inspections • Maintaining appropriate staffing for shifts • Monitoring labor, food costs, and any discounts, voids or comps and ensuring we adjust and address any issues as they arise • Handling all daily deposits and responsible for handling and ensuring all monies are accurate at the end of shift • Responsible for the closing of the restaurant nightly Show less