Mohamed Khamis

Experience

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  Sutherland

  Jan 2019 - Jan 2021

  Customer Service Representative

  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs andresolving concerns.Provided primary customer support to internal and external customers.Assisted customers with special order requests.Responded to customer requests for products, services and company information.Consulted with outside parties to resolve discrepancies and create expert solutions.Communicated with vendors regarding backorder availability, future inventory and special orders.Increased efficiency and team productivity by promoting operational best practices. Show less

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  MK language schools

  May 2019 - May 2020

  Physical Education Teacher
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  VODAFONE UK LIMITED

  Jan 2021 - Mar 2022

  Customer Service Technical Support

  Resolve diverse range of technical issues across multiple systems onto Vodafone customer's handsets.Submitted service tickets for equipment maintenance requests.Used ticketing systems to manage and process support actions and requests.Translate complex technical issues into digestible language for non-technical users.Manage high levels of call flow and responded to mobile and mobile broadband technical support needs.Collaborate with supervisors to escalate and address customer inquiries or technical issues Show less

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  E& UAE

  Mar 2022 - Mar 2024

  Senior Customer Service Representative