Lauren Munro Cert CII (FS)

Experience

• 

  Otkritie Securities Ltd

  Jan 2011 - Jan 2015

  Client Relationship Manager

  Key Responsibilities:• On-boarding clients and counterparties located worldwide following requests from various front office teams located in London, Moscow and New York offices. I obtain and review documentation provided by the client to ensure they are correct, in order and compliant with the internal procedures for Account Set-Up. Consideration is given to the regulatory status of the entity/persons, paying close attention to the rules, regulations and guidance set by the FCA, JMLSG and FATCA;• Work closely with customers during the on-boarding process, assisting with their queries regarding settlement, documentation requested, application forms/internal documents and general enquiries. I liaise with the Compliance department, Sales Executives and the Settlement/Back Office departments to ensure that the customers questions are answered fully, correctly and in a timely manner;• Assist the Back Office and Settlement departments with any technical issues surrounding a trading line in the Back Office program. I also act as a link between internal departments and the customer surrounding the settlement of a trade and ensuring trade details listed on the trade confirmations are correct;• Ensure that every account has the necessary legal agreements where applicable and schedules in place where appropriate. This involves me liaising with the Legal department and in some cases the customer and Sales Executives;• Monitor all internal systems and programs used whilst in the process of on-boarding are up to date with the full and correct information regarding each account. Show less

• 

  Foster Denovo Private Wealth

  Apr 2015 - Mar 2017

  Client Experience Executive

  • Providing a high quality administration and support service to high net worth clients and Senior Partners, allowing our Partners to focus on the client relationship and developing relationships with new clients;• Exceeding client expectations by delivering service excellence and being proactive with their requests, using initiative when faced with any potential issues I might come across to ensure the client receives the best result; • Arranging complex financial transactions with great accuracy and in a timely manner, working closely with the Paraplanning department to ensure that they have received the necessary information required in order to write their reports;• Carrying out the administration, implementation and review of advice and recommendations provided to businesses, high net worth and retail clients for two of our offices top partners; • Responsible for the invoicing and from time to time the calculation of invoices for work carried out and ongoing fees, following up where necessary ensuring all invoices are paid and matched by liaising with product providers, our accounts and clients;• Managing the partners diary and organising meetings with key clients for business meetings and portfolio reviews, and creating valuations of the clients holdings for the meetings or organising documents to onboard clients where applicable. Show less

• 

  Howe Maxted Group Ltd

  Mar 2017 - May 2022

  Financial Administrator
• 

  HFMC Wealth

  Feb 2022 - now

  Private Client & Technical Administrator