Rae Rossignol

Experience

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  State of Maine

  Feb 2005 - Feb 2016

  ELIGIBILITY SPECIALIST: As an experienced specialist, I utilized multiple MS Office Suite software with ease to provide seamless office services. My thorough understanding of administrative systems, procedures, and policies enabled me to monitor office projects with efficiency and accuracy. I interviewed, evaluated, researched, and meticulously determined eligibility of MaineCare, Temporary Assistance for Needy Families (TANF), and Food Supplement, while consistently maintaining confidentiality and privacy. In addition to entering data and compiling statistical information for reports and benefit eligibility, I offered flexibility in my work schedule to accommodate changes in policy, computer program upgrades, and department morale support activities. My creativity was also evident in the PowerPoint presentations that I created for business development. I took pride in verifying that the information in the computer system was always up-to-date and accurate, ensuring that our clients received the best possible service. OFFICE ASSISTANT: As an office assistant I skillfully managed meetings by drafting comprehensive agendas and providing pre-meeting materials, followed-up on action items, and coordinated team conferences. They provided top-tier support for the reception area by greeting visitors and handling a high volume of inquiries with ease. The Office Assistant also efficiently managed mail distribution, facilitated incoming and outgoing correspondence, and maintained office equipment to ensure optimal functionality. They spearheaded document management efforts by eliminating outdated records and importing and verifying all document types in a digital imaging machine. The Office Assistant was proficient in operating various office automation equipment, including document scanners, facsimile machines, and personal computers. Show less As the Inland Fisheries & Wildlife (IF&W) Online Store Manager, I demonstrated my organizational skills by efficiently managing supplies, inventory, and accounts receivables. Additionally, I took ownership of designing, maintaining, and updating the IF&W department website, ensuring a modern and user-friendly experience for customers. In this role, I expertly reconciled cash and credit card sales for merchandise and publications, ensuring financial accuracy and accountability.As a flexible and adaptable team member, I went above and beyond to complete assigned tasks and assist in managing workflow and training within the office. I was often called upon to work in different offices to cover staff shortages and to take on large projects to improve office efficiency.In addition to my responsibilities as the IF&W Online Store Manager, I also provided valuable administrative support by drafting meeting agendas and providing advance materials, as well as executing follow-up for meetings and team conferences. As the front desk receptionist, I warmly greeted visitors, maintained a neat and organized reception area, and served as the central point of contact for all outside vendors needing building access.Finally, I played a key role in ensuring the accuracy and professionalism of all outgoing correspondence by proofreading documents for proper formatting, spelling, punctuation, and grammar. My attention to detail and commitment to quality ensured that all documents leaving the office were polished and error-free. Show less

  • Eligibility Specialist & Office Assistant II

    Feb 2005 - Feb 2016

  • Office Associate II

    Feb 2005 - Oct 2008
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  Emera

  Nov 2016 - Mar 2017

  Customer Service Representative

  As a Customer Service Representative, I was responsible for responding to website and email inquiries within one business day to ensure customer satisfaction and generate positive reviews. I also troubleshooted and resolved online ordering issues and concerns to promote a seamless ordering process for customers. In addition, I processed orders, monitored back-orders, invoiced, and followed shipping procedures to expedite the online ordering process. When customers had complaints, I determined the cause of the problem, selected the best solution, and expedited correction or adjustment to resolve the issue. Throughout my interactions with customers, I always maintained a positive and professional attitude to foster positive experiences, resulting in repeat online purchases. Finally, I ensured that I obtained updated contact information from all subjects and verified data for accuracy to maintain accurate customer records. Show less

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  Performance Food Group

  Apr 2017 - Aug 2018

  Bid & Contract Coordinator

  As a Bid & Contract Coordinator, I served as the primary point of contact for clients and ensured smooth office operations. I answered 2-5 calls daily and provided information, scheduled appointments, and took detailed messages. I also screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.Managing the filing systems for electronic and hard copy documents was a key responsibility to keep records organized. I also managed office activities by maintaining communication between clients, tracking records, and filing all documents. In addition, I offered top-notch, personal service and polite support to each customer to boost sales and customer satisfaction.Overall, I played an integral role in ensuring efficient and effective bid and contract coordination, while providing excellent customer service.TRI-STATE STAFFING - TEMP CLERICAL April 2017 to May 2017 Show less

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  Lance's Auto & Truck Repair

  Aug 2018 - May 2020

  Office Manager/Supervisor

  Led a team of 2-3 employees, skillfully managing 2 scheduling calendars while adeptly booking multiple appointments daily with new and existing clients. Streamlined office workflow by overseeing the work of all employees to ensure they work productively and meet deadlines and company standards. Provided exceptional customer service by answering multi-line telephone calls and emails from customers and clients, responding with professionalism and efficiency.Proactively monitored office supplies and took initiative in ordering new stationery, furniture, and mechanical parts as required. Skillfully handled recruitment and hiring processes, interviewing new employees and organizing their employment paperwork to ensure a smooth onboarding process. Proactively ensured that maintenance companies were contracted and scheduled to keep the building clean and safe and to ensure everything was in good working order.As a key liaison between employees and company owners, I regularly reported office progress to the business owner(s) and worked with them to improve office/shop operations and procedures. Demonstrated exceptional problem-solving skills by actively listening and employing open-ended questioning techniques to resolve any issues, with major problems being promptly escalated to the business owner.To ensure timely and accurate billing, I invoiced and billed out clients as work was completed by auto mechanics per their work orders. My adeptness at managing multiple responsibilities, attention to detail, and exceptional organizational skills contributed to the overall success of the office. Show less

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  Loring Job Corps

  May 2020 - Aug 2020

  Administrative Assistant

  As an Administrative Assistant, I promoted office efficiency and provided excellent customer service to patients and clients. I coordinated patient scheduling, check-in, and check-out, and prepared charts for nurse and doctor assessments. Additionally, I opened and distributed incoming mail promptly to facilitate quicker response times to client inquiries.In this role, I provided clerical support to 5 employees, reviewed and streamlined digital file systems to reduce usage errors, and responded to website and email inquiries within one business day to ensure customer satisfaction and generate positive reviews.I also conferred with customers by telephone, chat, or email to provide the information requested. My attention to detail, excellent communication skills, and ability to prioritize tasks allowed me to effectively support the administrative needs of the office and ensure high-quality customer service. Show less

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  Beaulieu's Garage & Body Shop

  Aug 2020 - Jun 2021

  Assistant to Office Manager

  As an Office Assistant, I was responsible for managing multiple appointments and booking 5-10 appointments daily with new and existing clients. I interpreted management directives and monitored front areas to ensure that any questions could be responded to quickly and effectively.In addition, I resolved issues through active listening and open-ended questioning, escalating major problems to the business owner. I also invoiced and billed out clients as work was completed by auto mechanics per their work orders, ensuring accuracy and timely payment.Through my role as an Office Assistant, I developed strong organizational skills and the ability to prioritize tasks in a fast-paced environment. I also developed effective communication skills, both with clients and management, and a strong attention to detail in all aspects of my work. Show less

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  Memeres Designs

  Jan 2021 - May 2024

  Small Business Owner

  I am a highly skilled and passionate personalized gift maker with a keen eye for detail and a commitment to continual learning and growth. Through my extensive experience and expertise, I have become a true master of creating unique and one-of-a-kind gifts using a range of advanced techniques and tools, including laser machines, ceramics, and heat presses, among others. My dedication to excellence and creativity ensures that every gift I make is not only beautiful and memorable, but also tailored to meet the unique needs and preferences of my clients. I am always eager to take on new challenges and expand my skills, and I am confident that my expertise and enthusiasm would make me a valuable asset to any team. Show less

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  SaviLinx

  Mar 2021 - Jun 2021

  Customer Service Representative

  As a customer service representative, I was responsible for resolving customer inquiries and concerns in accordance with the client and company policies. I provided customer support through email, text, and phone calls, and I followed strict work instructions and SOPs that may vary.I had the ability to adapt to continual changes to work instructions and procedures as needed, while meeting expectations for all balance scorecard metrics and demonstrating improvement over time. I followed proper escalation procedures for unsolved customer requests and maintained productivity in accordance with support program and company standards.I attended and participated in team meetings and required training sessions, providing mentoring to other CSRs as needed. I followed all safety, ethics, human resources, and security policies and procedures.My responsibilities also included providing assistance to clients, answering phones, and assisting customers with changes. I created customer appointments and scheduled reservations for customers. Additionally, I operated the live chat and followed guidelines and procedures for various contracts.In this role, I developed excellent communication, problem-solving, and organizational skills, as well as the ability to work independently and as part of a team to meet and exceed customer expectations. I was able to maintain a positive attitude and work under pressure to meet deadlines while maintaining a high level of professionalism.Contract:CSR I COVID-19 Community Vaccination Line March 2021 - May 2021CSR II Massachusetts DFML May 2021 - current Show less

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  State of Maine

  Jun 2021 - May 2024

  Office Manager

  As District Operations, Office Manager at the State of Maine, I oversee and manage the daily operations of the district office and Caribou building. I am responsible for coordinating the schedules and activities of administrative staff and ensuring employee are within compliance with state policies and regulations.In my role, I utilize my extensive experience in office management and staff supervision to ensure that all office functions run smoothly and efficiently. I am skilled in developing and implementing office policies and procedures, preparing reports, and managing office equipment and supplies.I work closely with a wide range of district staff, state officials, and members of the public, and possess excellent communication, interpersonal, and organizational skills. I am able to work independently, prioritize tasks, and meet deadlines, and am committed to delivering high-quality results that meet the unique needs and requirements of the State of Maine. Show less

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  Aroostook County Action Program

  Apr 2024 - now

  • Lead Health Assistant

    Apr 2024 - now

  • Health Assistant

    Apr 2024 - now