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Matt Spears

Matt Spears

Wireless Consultant

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location of Matt Spears美国 亚利桑那州 凤凰城

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  • Timeline

  • About me

    Manager (Autos), Owner Support at ChargePoint

  • Education

    • Rio Salado College

      -
      Network and Security

  • Experience

    • Alltel Wireless

      May 2005 - May 2006
      Wireless Consultant

      Retail sales and support for new and existing customers.Activating new customers and up-selling existing customers.Troubleshooting devices and processing warranty exchanges as needed.

    • Ironwood Communications

      May 2006 - Nov 2008
      Assistant Warehouse Manager

      Assisted in managing the warehouse of 80 technicians by completing weekly and monthly full warehouse scans, maintaining truck rolls of parts on each truck and shipping and receiving inventorySatellite installation and repair technician for DIRECTV customers

    • Apple

      Dec 2008 - Apr 2009
      IPOD Support

      Resolved customer technical problems with various Apple products including: iPods, iPhones and Mac computersGuided new users through the Apple setup process with their deviceBasic training on Mac OSx10 usage

    • ARRIS

      Nov 2009 - Dec 2016

      Supervised over 20 employees in a high volume, technical support environment, which included managing and coaching agents, as well as taking escalated supervisor callsDeveloped new agents and helped reduce agent retention rate to under 8% site wideSuccessfully completed AT&T leadership training OMCT, and ASPPConducted up-training sessions with employees on a weekly basis to maintain quality and address any issues with meeting the required metricsPromoted multiple times due to my vast knowledge of technical support, customer service and ability to train employees effectivelyReceived continuous positive feedback from customers and managers throughout my tenure and was continuously looked to as a person of knowledge and expertise 收起

      • Technical Support Supervisor

        Feb 2015 - Dec 2016

      • Escalations Desk Representative

        Feb 2013 - Feb 2015

      • Technical Support Representative

        Nov 2009 - Feb 2013

    • ChargePoint

      Mar 2017 - now

      • Manager (Autos), Owner Support at ChargePoint

        Mar 2023 - now

      • Supervisor, Owner Support

        Oct 2021 - Mar 2023

      • Advanced Technical Support Engineer

        Apr 2019 - Oct 2021

      • Technical Support Engineer

        Mar 2017 - Apr 2019

  • Licenses & Certifications

    • Networking: Design and System Support

      Rio Salado College
      May 2015

    • Advanced Computer Usage

      Rio Salado College
      May 2015