Don Pflug

Experience

• 

  JL's Home Hardware Building Centre

  Jan 2000 - Jan 2007

  Understand the POS system, terminal and procedures related to purchases and special order merchandise.Facilitate the resolution of customer complaints.Manage inventory to maximize profit.Take a lead role in warehouse, inventory, merchandising, marketing, and sales activities to provide an example for employees and to maintain familiarity with all phases of store operations.Ensure all new staff are properly trained and oriented to the company.Work in a safe manner in accordance to safety legislation, as well as use of good common sense.Resolve any potential hazards and unsafe behaviour in order to have the situation corrected.Ensure that all personnel maintain the knowledge and skills necessary to provide good customer service and to maximize sales, with particular attention to add-on sales opportunities. Prepare sales associates for sales and promotional activities.Ensure merchandise is marked down in a timely and accurate way. Show less

  • Manager - Retail Operations

    Jan 2004 - Jan 2007

  • Assistant Manager

    Jan 2002 - Jan 2004

  • Manager - Contractor Sales

    Jan 2000 - Jan 2002
• 

  The Home Depot Canada

  Sept 2008 - now

  Managing Associate performance through communication of responsibilities and goals, rewarding and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback.Ensuring all Home Depot Standard Operating Procedures and policies in the Code of Conduct are communicated and adhered to by Associates.Leading by example in consistently demonstrating positive behaviors and promoting positive Associate morale.Investigating, resolving and escalating customer issues as appropriateProviding Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store.Represent the store as a key carrying/manager-on-duty.Reviewing and reconcile sales, inventory and other reports as they relate to Key Performance Indicators for assigned department in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions.Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed, training is completed, proper PPE is available and used, and ensure a safe and clean working and shopping environment is maintained and Associates are held accountable to address unsafe work or customer practices.Department supervisor training peer. Show less

  • Assistant Store Manager

    Mar 2015 - now

  • Customer Experience Manager

    Mar 2024 - Oct 2024

  • Department Supervisor

    Sept 2008 - Mar 2015