Jacques Jacob

Experience

• 

  Bunge

  Sept 2003 - Jun 2005

  Help Desk and Technical Support Analyst

  - Help Desk (microsoft office and corporate applications)- Technical Support Analyst for desktops and notebooks- Windows XP support- Windows updates and best practices for corporative computers- VPN configuration

• 

  Sun Microsystems

  Feb 2007 - May 2008

  Technical Support Analyst

  Support Analyst of hardware and software (Solaris 9, Solaris 10, Red Hat, Sun Storages, Sun Servers), troubleshooting equipment failures, procedures, best practices, etc...

• 

  Vivo

  Jun 2008 - Jan 2010

  Unix Support Analyst

  - Unix Analyst working with Solaris, Red Hat, HP-UX and AIX. Support for large environment such as Billing, Postpaid, Prepaid, Backoffice, and Legacies (tru64).- Executor of Changes related to Unix and Linux environments.

• 

  TIVIT

  Nov 2009 - May 2014

  Senior Unix System Administrator - Premier Unix

  - Working at Dedicated Support Payment Business (DSPB) Team providing Unix and Linux services to clients such as Fidelity (Visa Vale project), Banco Cacique, CIP and Banco Pecunia. - 3rd level support to servers with operating systems AIX, Solaris, Red Hat, Suse, HP-UX and VMware. - Supporting high-availability environments, production environments, QA and development. Performance analyse, changes planning, system performance management.- Project management for companies of means of payment making improvements, new environments projects, expert support(3rd level), changes, etc..- Premier Unix Support for Fidelity Visa Vale environment (current elo voucher). More than 6 million users and R$1.9 million in transactions per day. Show less

• 

  Porto Seguro

  May 2014 - Oct 2014

  Senior Unix System Administrator

  - Unix/Linux Support 3rd level. - Implementation of changes and acting on incidents. - Monitoring Unix and Linux environments. - Improvements for Unix and Linux environments.

• 

  IBM

  Oct 2014 - Jul 2019

  Unix Technical Lead- IBM Cloud Architecture, projects and 3rd Level Support- Support for Big Financial Customers in Mexico (Scotiabank & Banorte)- Performing 3rd level activities, improvements and projects- Implementing news technologies- Best Practices- Solaris / Red Hat / AIX- Private and Public Cloud Computing- DevOps Tools, projects and improvements.- Docker / Swarm / Kubernetes- Ansible / Chef- Jenkins- ICP and Bluemix (IBM Cloud Solutions)Projects:- Refreshing Solaris Technology from hardware M5 to T7 with LDOM, Zones and Veritas. (Financial Customer).- Scotiabank Chile and Peru Migration - Solaris T8 Servers with Solaris 10 and 11, Zones and LDOMs.- Kubernetes with Docker (RHEL7) POC for LA Customers.- Banorte Unix environments Best Practices implementation. Show less Global SMTP Relay Team- Supporting SMTP environment (Linux and AIX)- Sendmail, Postfix, Proofpoint, Antivirus, Antispam.- more than 300 mail messages per second and more than 1000 connections.- supporting the corporative email infrastructure (smtp) of IBM Global. (5 geographies)- Support the infrastructure of more than 427.000 mailboxes exchanging mails around the world.Scotiabank Project (Mexico)- Project from November 11th 2016 to December 10th 2016 in Mexico City to customer Scotiabank, generating best practices documents for Unix Support Team, working on sev 1 issues and doing improvements into Unix critical environments.Unix Support Specialist (until May/2016) - Customer ITAU-UNIBANCO S/A- Support for unix and linux environments- Changes, tickets and projects- Resident support in a large Brazilian financial institution - Banco Itau. (until Nov/2015)- DataCenter Mogi-Mirim project (DCMM) (until Nov/2015)- I worked from November/2015 to December/2015 for an International Project to costumer Allianz / GenialLoyd at Munich (GERMANY) to support a new solution for cloud environment. ("in-loco" from Munich/Germany)- I worked for 30 days in a project in Mexico (Mexico City) to the customer GNP, updating and revising your technology environment and to Scotiabank in a project to migrate CMOD from Mainframe platform to AIX platform. (working for 45 days in Mexico City supporting the Unix Team) Show less

  • Unix Technical Lead

    Oct 2017 - Jul 2019

  • Global Unix Specialist

    Oct 2014 - Oct 2017
• 

  LexisNexis Risk Solutions

  Jul 2019 - Jun 2022

  Country transfer from LexisNexis Mexico to LexisNexis Brazil - Dec/2021 (home country).LexisNexis is a global corporation providing computer-assisted legal research as well as business research and risk management services. (company of RELX group)Sr. Technical Solutions Consultant for Latin America Customers:- Implementing LN new technologies and products (SaaS and On-Premises)- Pre-sales & POC for Bridger Insight- DevOps & Automation Processes- IT Architecture- Bridger API Software Development Support- IT Management- 3rd Level Support for LexisNexis products- CLink projects and 3rd Lvl support- Technical advice for the better operation of LexisNexis products- Training, installation, configuration and consulting for Bridger XG 4 & 5 (LexisNexis Due Diligence & AML Tool)- Web Services and Automatic Batch for Bridger XG 5- Statement of Work (SOW) for Professional Services- Supporting Customers in English, Portuguese and Spanish.- API Development for Web Services Kick-off customer demo'ing- SOAP API & REST API Support (SOAP UI, Postman, others) for Web Services API Development- Bridger Enterprise Installation and configuration (On-Premises & Cloud)- Bridger SAML & SSO Integration (Azure AD, JumpCloud, others)- Over than 50 LATAM Projects completed and counting... Show less LexisNexis is a global corporation providing computer-assisted legal research as well as business research and risk management services. (company of RELX group)Technical Solutions Consultant for Latin America Customers:- Implementing LN new technologies and products (SaaS and On-Premises)- Pre-sales & POC for Bridger Insight- DevOps & Automation Processes- IT Architecture- Bridger API Software Development Support- IT Management - 3rd Level Support for LexisNexis products- Technical advice for the better operation of LexisNexis products- Training, installation, configuration and consulting for Bridger XG 4 & 5 (LexisNexis Due Diligence & AML Tool)- Web Services and Automatic Batch for Bridger XG 5- Statement of Work (SOW) for Professional Services- Supporting Customers in English, Portuguese and Spanish.- API Development for Web Services Kick-off customer demo'ing- SOAP API & REST API Support (SOAP UI, Postman, etc) for Web Services API Development- Bridger Enterprise Installation and configuration (On-Premises)- Bridger SAML & SSO Integration (Azure AD, JumpCloud, others)- 40+ LATAM Projects successfully completed with quality and customer satisfaction (in 2.5 years). Show less

  • Sr. Technical Solutions Consultant LatAm

    Dec 2021 - Jun 2022

  • Technical Solutions Consultant LatAm

    Jul 2019 - Dec 2021
• 

  Diligent

  Jun 2022 - now

  Solutions Engineer LatAm

  Diligent created the modern governance movement. As the leading governance, risk and compliance (GRC) SaaS company, we serve 1 million users from over 25,000 customers around the globe. Our innovative platform gives leaders a connected view of governance, risk, compliance and ESG (environmental, social, governance) across their organization. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.(Presales) Solutions Engineer LatAm- Supporting LATAM Sales Directors/Managers and Partners- GRC Specialist- RFQs, RFPs, Benchmarks, POCs, POVs, etc...- Specialist in Risk, Compliance, Audit, Corp. Governance and ESG tools (Diligent ESGRC Platform coming soon)- Pre-sales & POC for Diligent Products- Executive meetings with Board Members and Governance Officers- Diligent ARC (Audit, Risk and Compliance)- Portuguese and Spanish Webinar speaker- Implementing SaaS Diligent products- IT Architecture for Diligent Products- API / Integration Support- ESG | Implemantation and Support- Latam Diligent Speaker- IT Management- Technical advice for the better operation of Diligent products.- Supporting Customers in English, Portuguese and Spanish.- AI for GRC- ACL Analytics and Robotics Show less