Oreian Brown

Experience

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  Bank of America Corporation/Stewart Title

  Apr 2003 - Nov 2015

  Home Services Specialist II

  •Responsibilities include research, responding to customer inquiries, review and prepare documents in accordance with the established guidelines as well as determining the appropriate course of action.•Respond to escalated calls requiring special handling, and provide financial counseling to discuss and resolve debt situations.

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  Bank of America

  Sept 2003 - Apr 2014

  •Single point of contact for borrowers to administer and manage a portfolio of loans in modification, default, validating documents, Short Sale/Deed in Lieu.•Educating and managing a portfolio of customers on options such as Repayments Plans, Special Forbearance, Modifications, Short Sale and Foreclosures.•Lead a team of employees, by providing assistance to employees and management including training, and keeping management up to date on team performance.•Discuss alternative exit strategies.•Create, maintain and track customer files pertaining to the modification process. •Implement procedures to meet production deadlines. Show less •Responded to calls requiring special handling or resolutions that deviate from standard collection policies.•Advising other staff members on information regarding primary customers, organization, products, and services.•Coached and assisted less experienced team members to ensure continuous development.•Used computer terminal to access database for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry.•Provided financial counseling to discuss and resolve the debt crisis. Show less

  • Customer Relationship Manager II

    Nov 2003 - Apr 2014

  • Senior Collection Specialist

    Sept 2003 - Jan 2006
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  Movement Mortgage

  May 2016 - Feb 2018

  Mortgage Loan Processor

  •Perform complex and confidential administrative functions including but not limited to organizing confidential files, performing data entry, and maintaining accurate records.•Process and respond to internal and external escalated communications directly with Loan Officers, Clients, and business partners. •Training and assisting new/current teammates in their job functions to achieve outstanding performance, and review accuracy of their work.•Review documents with attention to detail and ensure accuracy.•Supervising the Servicing team in the absence of managers. Show less

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  AppleOne Employment Services

  Nov 2018 - Oct 2020

  Operations/Payroll Coordinator

  •Prescreened applicants for registration and document information in office automation system and database applications.•Processed weekly payroll for 90 temp employees. •Communicated with clients, employees, and other individuals to answer questions, disseminate information, and address complaints.•Led process of new hire temporary and direct hire documents and tax forms.•Supervised daily staff activities and provide support to personnel management.•Maintained personnel files, job postings, performance evaluations, inventory, and mail.•Answered phones and assist visitors.• Completed work schedules, manage calendars, and arrange inter-office and candidate appointments.•Interpreted and applied knowledge of federal, state, and company regulations.•Collected, analyzed, and summarized data and trends using report mechanisms. •Utilized QuickBooks to generate and reconcile accounting records.•Managed pre-certifications and verified insurance coverage.•Performed supply inventory and purchasing. Show less

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  Fulton Bank

  Oct 2020 - now

  Mortgage Loan Officer Assistant II

  • Assisted customers and prospects throughout the loan process to further enhance business relationship.• Coordinated communication between realtors, title agents, and customers with regards to settlement, commitment letters, and items needed for loan approval.•Gathered necessary documentation to assist mortgage loan officer or mortgage sales manager in underwriting and credit review of borrower.•Aided mortgage loan officer or mortgage sales manager with gathering and preparing loan submissions and setting up and maintain mortgage loan files, including data entry into loan origination system,•Entered and closed referrals in Fulton Financial Corporation connect system.•Worked with marketing coordinator to fulfill loan officer marketing needs for flyers and or trade show events.• Scheduled, coordinated, and attended settlements.•Reviewed underwriting guidelines, structured loan and submitted to automatic underwriting system. Restructured loans to meet guides and get approval.•Communicated and followed up between loan officers, realtors, customers, and processing staff. Served as liaison between parties to ensure clear and constant communication. Show less