Marianella Flores

Experience

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  Hospital Central de la Policia Nacional del Peru

  Jan 1996 - Jan 1997

  Dental Internship
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  Dental Practice

  Jan 2002 - Jan 2004

  Dentist
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  Kestler and Jarus DDS PA

  Apr 2004 - Apr 2019

  Practice Manager

  BILLING MANAGEMENT | QUALITY ASSURANCE | REVENUE DRIVER | COST REDUCTION OPERATIONS MANAGEMENT | AUDIT & ASSURANCE | PATIENT SERVICE MANAGEMENT• Solely responsible for EHR Meaningful Use Incentive Program (CMS) (2012-2018) and generated ($65K) incentive on a year-over-year basis while attaining recognition as the 1st dentist office in the entire US to pass the program and subsequently earned an Award for Excellence in Practice Management• Enabled the dental office to pass (2) government audits while communicating with doctors and evaluating insurance policies to align providers with patient needs• Managed front desk operations, licensing & credentialing with insurance companies and submitting claims while leading transition from paper-based documentation to electronic health records (EHR)• Utilized technologies including Open Dental & EHR software while setting up the patient portal from inception which provided patient electronic access including documentation & X-ray results• Promoted interoperability and coordinated high-quality care as a program manager while streamlining patient services and ensuring timely healthcare deliverables in alignment with policies & regulations• Developed an innovative mobile patient portal to improve client communications• Drove marketing initiative by creating coupons targeting patients paying cash and maintained accountability for researching target audience needs, which resulted in increased client engagement, acquisition & retention• Identified billing discrepancies and executed corrective actions to resolve issues while increasing profitability & minimizing operational costs• Administered conflict resolution and mediation while handling client-centered activities, sustaining long-term patient engagement, and aligning services with patient requirements• Promoted to practice manager and earned increased responsibilities based on performance while operating as a main point of contact for new & existing customers Show less

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  Smile Designs 101

  Jan 2008 - Jan 2015

  Dental Surgeon Assistant

  DENTAL ASSISTANCE | OPERATIONS MANAGEMENT PROBLEM RESOLUTION | PATIENT-CENTERED SERVICES• Operated in a highly visible dental assistant role, managing day-to-day operations while performing dental X-rays and supporting dental procedures with precision through professionalism and a strong work ethic

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  Kestler & Jarus D.D.S. PA.

  Jan 2018 - Jan 2018

  Marketing Analyst Intern

  MARKETING STRATEGIES DEVELOPMENT | PATIENT DATA ANALYSIS | VOLUME OPTIMIZATION• Earned a stellar reputation for executing innovative marketing strategies and leveraging proficiency in Tableau to critically analyze patient data, thus enhancing patient volume by (5%) within a (3) month period

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  Robert Wood Johnson University Hospital

  Jan 2018 - Jan 2018

  Assistant Healthcare Administrator, Intern Client Project

  QUALITY ASSURANCE | PROCESS IMPROVEMENTS | PERFORMANCE OPTIMIZATION REGULATORY COMPLIANCE | POLICIES & PROCEDURES | ADMINISTRATIVE FUNCTIONS• Administered high-quality advisory services, providing solutions based on advanced research & analysis while liaising with a team of (5) members to improve processes and procedures, thus increasing performance• Facilitated valuable insights to support executive decision-making by delivering a comprehensive PowerPoint presentation and detailed reports while formulating innovative solutions for critical issues regarding the ICU• Supported all aspects of security & management for patients’ EHR records while regularly monitoring, guiding, and evaluating lower-level administrators to ensure compliance with hospital rules, regulations, and policies Show less

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  Dental Home Services

  Sept 2019 - May 2020

  Practice Manager
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  Public Consulting Group

  May 2020 - Apr 2022

  Contact Tracer/ Case Investigation Supervisor
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  Middlesex County, NJ - County Government

  Apr 2022 - now

  Program Specialist Department of Public Safety & Health