Glen Haxton

Experience

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  Debenhams

  Aug 2008 - Aug 2013

  • Loss Prevention Assistant/ Store trainer

    May 2010 - Aug 2013

  • Sales Assistant

    Aug 2008 - May 2010
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  RBS

  Sept 2013 - Feb 2015

  Senior AML High Risk Customer Review Analyst

  • Ensure efficient identification and monitoring of suspicious activities and transactions on retail customers and foreign and domestic PEPs. • Manage enhanced customer Due Diligence checks in accordance with Money Laundering Regulation of 2007. This involved use of Lexus Nexus, information available on search engines to identify any criminal/negative information on the individual under investigation. • Ensure source of wealth, source of income, source of funds and nature and purpose of relationship were assessed as per JMLSG guidance and Bank's risk appetite.• Attend meetings with second line of defence and share feedback with the team. • Check and validate KYC documents for customers and submit waiver requests for KYC where applicable.• Follow up cases where a SAR was disclosed with the MLRO office and National Crime Agency liaison team to ensure issues identified have been addressed. • Act as Subject Matter Expert on complex cases to provide guidance to the team. • Create and provide up to date management information on latest trends identified through the outcome of enhanced due diligence checks and SARs raised and disclosed.• Perform quality checking on all team files and provide written and verbal feedback to team members to improve qualitySuccesses:• Selected to train and support a new team in Manchester training a team of 19 people and support them throughout their involvement in the project; giving feedback, coaching and quality checking risk assessments.• Created training materials to aid in the development of the team in Manchester which was completed to a tight deadline. Show less

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  The Co-operative Bank plc

  Jan 2015 - Dec 2015

  Business Analyst

  Key accountabilities• Implementation of Regulatory Change projects into the AML BAU Operation included overseeing recruitment, training, stakeholder management, planning, scoping, requirement gathering, process design and warranty using Prince2 methodology• Design and implementation of high risk customer review process. This included the creation of a working template and quality control checklist. Liaised with key stakeholders and create training materials. I also had to regularly monitor performance of investigators on this work and provide key Management Information• Undertook quality assurance activities, gave feedback on high risk customer review cases and disclosure reports. Ensuring compliance with internal policies/procedures and that consideration had been given to the banks risk appetite• Training new members of staff on all team processes, creating training materials, providing verbal and written feedback• Integral role in colleague recruitment including CV selection and interviewing of candidates. This also included helping to create the published advert which was used to advertise the vacancies within the teamSuccesses• Successfully designed a process which saw significant reduction in the requirement for FTE in the SARs on RFIs work package from 8 FTE to 4 FTE• Delivered expert analysis and breakdown of the under-performing areas within the department, providing recommendations for solutions which were implemented during my time with the Co-operative Bank AML department. This resulted in an overhaul of the approach to Transactional Monitoring (TMS) and SAR reporting with a prioritisation of ultra-high risk TMS alerts, an improvement in the quality of SAR submissions from departments within the bank reducing Standard Unit Times on SARs and ensured the bank was in line with its target of taking a Risk Based Approach• Successfully implemented new high risk customer review process within the High Risk AML team Show less

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  RBS

  Jan 2016 - Sept 2016

  Business Analyst

  Key accountabilities• Delivery of future Williams and Glyn Payments Operation including Payments & FX, Reconciliations & Investigations, Bankline and Treasury teams• Working in partnership with the business to collect User Access, Branding and Intranet requirements for the future Operation• Develop and own key project documentation including Business Operating Models (BOM), Working Group Packs, RAID reports, Process Mapping, Change Requests and Implementation Plans, ensuring correct governance is applied to each document• Deal proactively with the management of project risks, by identifying, assessing and undertaking root causes analysis, whilst applying solutions to mitigate or minimise the risk• Responsible for the control of project ‘Change Requests’ issued to Project Control Committee (PCC), ensuring timely turnaround of sign offs and audit trail to meet governance requirements• Definition and Process Engineering, Mapping and Remediation of Transitional Business Processes (TBPs) and Cut-Over approach to processes• Management of deliverables based in the UK and in India• Communication with the branch network to ensure successful implementation so that there was no impact felt by the customer• Managing responsibilities across multiple PWGs that impact the project team• Fully utilise project tools, templates and company approach to project management, to deliver a high standard of project delivery throughout the change cycle using Agile methodology Show less

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  Lloyds Banking Group

  Oct 2016 - Aug 2017

  Business Analyst

  This project was part of a Financial Conduct Authority (FCA) imposed change to the method of calculation of customers arrears balances (Move to Method 2) across all brands within the bank. The project was also responsible for Reconstitution and Remediation of customers affected by the incorrect calculation method previously used. This project involved multiple software backgrounds, giving the project considerable complexity and scale. Key Accountabilities• Developed and own key project documentation including Working Group Packs, RAID reports, Master Process Repository, Change Requests and Implementation Plans, ensuring correct governance was applied to each document• Dealt proactively with the management of project risks, by identifying, assessing and undertaking root cause analysis, whilst applying solutions to mitigate or minimise the risk• Eliciting of requirements across several work packages through workshops with senior stakeholders from across the business including Credit Risk, Conduct Risk, Legal, BUCF, Process Optimization, Strategy, IT and Senior Executives• Lead Business Analyst for Process Change within the Move to Method 2 project. This included the conception of new enduring processes, decommission of redundant processes and re-engineering of existing processes to fit new framework and policies• Hosting regular Working Groups for the project to ensure actions are tracked across the project teams• Fully utilise project tools, templates and company approach to project management, to deliver a high standard of project delivery throughout the change cycle using AGILE methodology Show less

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  RBS

  Aug 2017 - May 2020

  Senior Business Analyst
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  Barclays

  May 2020 - now

  • Programme Manager

    Sept 2023 - now

  • Lead Business Analyst

    Jun 2022 - now

  • Regulatory Business Analyst

    May 2020 - Jun 2022