Ahmed Abo El Ezz

Experience

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  Egyptian Call Center Operators (ECCO)

  May 2005 - Jun 2007

  Senior Customer Services Representative
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  Allianz Egypt

  Jul 2007 - Mar 2024

  • Manage day to day business in all Sales and Services Centers of Allianz in Dokki, Maadi, Mansoura, Port Said and Assiut.• Ensure commitment to SLA in all SSCs’ in each and every process and transaction performed by Operations.• Achieve new best practice to have a full fledged operations unit within sales and service centers.• Reporting Team leader: responsible for generating all critical reports and processes for all lines of business in the Life Operations, reporting in this role directly to the Head of Operations. • Responsible for receiving and studying all EFSA letters and preparing the proper reply after taking the necessary actions.• Owner for several important projects in the Life Operations. Show less - Focal point of communication between Operations, Bank Partners and all other third parties as well as internal departments.- Fully responsible for enhancing and developing the Dashboard KPIs by taking initiatives and creating new ideas, in addition to the follow-up on all projects initiated by both Company and/or Bank till the successful implementation.- Leading and monitoring all Operation Unit day-to-day activities and assure that each and every task/transaction is properly done within its agreed SLA.- Handling all customers' complaints within the agreed SLA and make sure that the customer satisfaction is achieved according to the Company's rules and regulations.- Fully responsible for generating and preparing all required reports and analysis with their different frequencies (daily, weekly or monthly) and make sure that their results are properly utilized.- Responsible for the development of all team members in terms of exchanging experiences and improving their technical knowledge.- Present a quarterly presentation to the Top Management showing all developments tool place or the obstacles exist in the account in addition to the action plan prepared to overcome these obstacles. Show less

  • Senior Manager - Customer Service

    Jan 2021 - Mar 2024

  • Senior Manager - Retail Operations

    Jul 2020 - Jan 2021

  • Life Operations Assistant Manager

    Jun 2015 - Jul 2020

  • Account Executive

    Jul 2007 - Jul 2020

  • Operations Manager

    Jul 2007 - Jul 2020
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  Chubb

  Mar 2024 - Mar 2025

  Head of Operational Excellence
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  Chubb Life Egypt

  Mar 2025 - now

  Head of Transformation & Project Management