Deep Enrich
Gregory Mayer
353 followers
Charlotte, North Carolina, United States
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About me
Technical Support Team Lead, Sr Technical Support Specialist @ Ekos
Education
Broward College
-Associate's degree Computer Engineering
Experience
Apple
Jun 2011 - Aug 2021My job position at Apple requires me to have good customer service skills, along with having the ability to deliver sessions to groups of customers who are trying to get more out of their apple products. The second aspect of my position requires me to be knowledgeable about my companies products, as well as other companies products, to be able to provide the best possible solution.
Creative Pro: Coding & Gaming
Feb 2019 - Aug 2021Genius
Sept 2013 - Apr 2019Service Specialist
Jun 2012 - Oct 2013Product Specialist
Jun 2011 - Jun 2012
Ekos
Aug 2021 - nowTechnical Support Team Lead, Sr. Technical Support Specialist
Mar 2024 - nowSenior Technical Support Specialist
Apr 2023 - Mar 2024Technical Support Specialist
Aug 2021 - Apr 2023
Licenses & Certifications
Apple Certified Macintosh Technician (ACMT)
AppleOct 2013Apple Certified MacOS Technician
AppleOct 2013Apple Certified iOS Technician
AppleJun 2012
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