Abdul Kamal

Experience

• 

  SHAFT Technologies & Solutions

  Jul 2002 - Dec 2003

  Senior Programmer

  Worked as a Senior Software Programmer.

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  HSBC

  Jan 2004 - Dec 2015

  Entrepreneurial leadership style with highly effective planning, organizational, and communication skills as well as a solutions-oriented approach to problem-solving. Demonstrated ability to instill a common vision and develop a dynamic team based on trust and mutual respect. Track record of delivering large projects and programs with negative schedule variance. Built and managed big teams, both on-shore and off-shore, and in an international environment. Experienced in “issuing credit cards for pre approved limits”, applying of payment to the customer’s account” & recalling of incorrect balance transfers”. Possessing excellent communication skills and having the ability to communicate professionally with clients and colleagues in operations. Six Sigma Yellow Belt Certified Professional 100 Club winner for Q3 2013. Show less  Administered various customer service operations for Retail Credit Services includes Premier, Business, Commercial Credit Management process Handled queries and complaints related to Credit Card Operations including opening of new credit card accounts, Payments (Transaction monitoring)/Balance Transfers and Secure Messaging for personal customers and Letter Correspondence. Efficiently managed the migrations & remigrations, process improvements initiatives and adherence to service level and performance level agreements.  Entrusted with the additional responsibility of managing a team including capacity planning, profiling and conducting development reviews  Received accreditation as a Trainer and won Quality Star Award in the year 2006 Facilitated smooth remigration of Payments & Reports process from Hyderabad to Vizag Show less

  • Assistant Manager Operations - Retails Credit Services

    Jan 2008 - Dec 2015

  • Processing Executive

    Jan 2004 - Dec 2007
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  Tata Consultancy Services

  Jan 2016 - now

  Handling production outages (P1/P2 incidents) of Ericsson IT. Supporting multiple business applications from manufacturing to RPA , finance and supply chain systems along with Problem and Change management exposure.Handling Incidents, Problem & Changes in DEV, QA & PROD EnvironmentsSubstantive knowledge on driving bridge calls, handling various support teams & multiple business critical incidents in parallel along with Vendor ManagementStrong knowledge on designing best practice solutions for Business continuity and operations availabilityHandling 150+ SAP & Non SAP applications under production environment in collaboration with versatile support teams 24/7 production support environment, handling P1 & P2 outages and providing extensive support in order to mitigate the business impacts Show less

  • Project Delivery Manager

    Oct 2018 - now

  • Major Incident Manager

    Oct 2017 - Sept 2018

  • Project Delivery Manager

    Jan 2016 - Sept 2017