Abigail Donnell

Experience

• 

  Donnell Insurance Brokers Ltd.

  Jun 2015 - Jun 2020

  Administrative Assistant

  • Contacted customers to inform them of new coverages and outstanding invoices, providing payment assistance when necessary.• Processed mail, scanned and transferred documents to online databases, and attached them to customer accounts, ensuring accurate policy records.• Served as the main point of contact for the 2017 Policyworks software rollout, including data transfer, database linking, and employee training.• Completed Policyworks online training and conducted training sessions for employees on client management, binder issuance, and quote processing.• Performed various administrative tasks, including call direction and data transfer, and assisted with event coordination, such as golf tournaments and fundraisers. Show less

• 

  Jake's Grill & Oyster House

  Sept 2015 - Sept 2016

  Hostess
• 

  University of Guelph

  Jan 2018 - Mar 2020

  Call Representative

  • Contact University of Guelph applicants to extend campus visit invitations and providing information or referrals as needed.

• 

  Emma's Back Porch & Water Street Cooker

  May 2018 - Apr 2020

  Server
• 

  Beanfield

  Jun 2020 - now

  • Team Lead, Product Operations

    Jan 2024 - now

  • Product Operations Specialist

    Oct 2021 - Dec 2023

  • Administrative Assistant

    Jun 2020 - Oct 2021