Brian Twyman

Experience

• 

  Shaw Homes

  May 2003 - Aug 2004

  Construction Assistant

  Assisted in building custom homes including doing concrete work, framing, roofing, painting, and finish work.

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  Thanksgiving Point

  Aug 2005 - Aug 2009

  Assistant Manager of Concessions

  Coordinated employees in various locations to keep booths stocked and running during events. Managed the setup and takedown of event trailers and booths. Counted tills and delivered money to accounting department nightly.

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  Custom Auto Décor and Sign

  Aug 2005 - Aug 2009

  Graphic Designer and Installer

  Used CAD program to design graphics for vehicles and business signs according to customer specifications. Worked with customers in person, through email, and over the phone in the design process, and installed graphics on vehicles and signs at businesses, including the Orem Police Department, Westroc, and Timp-Rentals.

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  Parabelt

  Jan 2008 - Jan 2010

  Owner

  Designed and made custom paracord belts. Developed and maintained company website. Managed an online eBay store. Handled all aspects of the business including production, ordering, and marketing.

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  Verizon FiOS

  Feb 2009 - Jun 2012

  Internal Help Desk Tier 3 and Business Support Agent

  Handled inbound calls from Verizon Business Customers and assisted them with technical questions relating to the FIOS phone, internet, and data network. Used phone, chat programs, email, and diagnostic utilities to provide quick resolution to customer issues while documenting actions taken to reach customer resolution. Installed various programs including anti-virus, in-home support programs, and other Verizon applications. Assisted tier-2 agents in person, via phone, and using instant messaging to resolve issues for residential customers. Coordinated the continued training of other help desk representatives by holding training classes on basic computer repair, troubleshooting, networking, and many other technical aspects. Show less

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  Xactware

  May 2012 - Jul 2015

  Systems Administrator

  Maintain the Xactware network and data center. Assist employees with updating and maintaining their computer systems. Setup Cisco Phones and Cisco Communicator. Handle escalated tickets from the internal help desk. Perform basic tasks in active directory and exchange. Coordinated patch server implimentation and oversee patching responsibilities. Researched and coordinated media server implementation and management.

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  Verisk Analytics

  Jul 2015 - Oct 2017

  System Administrator II

  • Certified Infoblox Core Engineer - Manage DNS, DHCP, NTP, and IPAM spread across multiple Infoblox Grids with a world-wide footprint.• IEM Patch Management - SME in engineering, maintaining, merging, and administration of IEM patch management systems with a world-wide geographic footprint. Attended IBM led training courses on best practices and advanced administration of the IEM system.• Administer Active Directory - Manage AD systems spread across multiple domains. Performed tasks ranging from basic user setup to building GPOs.• Symantec Endpoint Protection Manager - SME on the SEPM system. Experience in building, maintaining, and merging SEPM systems along with administrative tasks.• Windows server and desktop - Built and maintained windows servers, troubleshoot server issues, assisted with escalated desktop support tickets.• Administer Cisco IP phone system through Cisco Call Manager, and configuration of Cisco IP phones. Engineered solution for automating call center stat reporting.• Engineered and maintained a public facing WOWZA digital media server solution, Show less

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  Xactware

  Oct 2017 - Mar 2021

  • Web Systems Engineer II

    Sept 2019 - Mar 2021

  • Web Systems Engineer

    Oct 2017 - Sept 2019
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  Loveland Innovations

  Mar 2021 - now

  Senior DevOps Engineer