Dr. Hillary Williams

Experience

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  Dime Savings Bank

  Jan 1986 - Jan 1993

  Training Supervisor - Education and Development

  Partnered with regional executives to establish direct marketing channels and streamline company operations.Managed internal training and development and technological advancements

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  GreenPoint Bank

  Jan 1993 - Jan 1998

  Training Director

  Oversaw expanded Mortgage Lending and Servicing training.Directed internal training development and technological advancements.

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  Fidelity Information Services

  Apr 1998 - Dec 2009

  Acquired additional skills and knowledge within the areas of quality assurance, project management, management reporting, testing environments, and sales.During my position at FIS, I ensured timely and successful project execution by implementing agile work methodologies. I developed and implemented production tracking and QC systems as well as identified production problems by analyzing production, QC, maintenance, and other operational reports.A few key achievements in this tenure include:☛ Contributed in all aspects of QA, including deployment process, best coverage process, and overall product quality metrics.☛ Defined project scope and deliverables that support business objectives in collaboration with executive management. ☛ Established and administered new QA departments and executed QA standards and procedures to achieve quality goals.☛ Developed and managed reliable testing environments and supported sales requiring expertise beyond the sales process. Show less Gained valuable insight into training management, budget handling, cost control, schedule management, business revenue generation, and training material development.As a Training Director, I supported the department in multiple facets of training management, including budget handling, cost control, schedule management, and business revenue generation. I developed and executed cross-functional enterprise training programs for both employees and clients.The following are highlights of the value I have brought to the company:☛ Utilized instructional approaches and restructured offerings, which enhanced the usage of effective training materials.☛ Coordinated with cross-functional departments to determine training needs and develop training policies and procedures. Introduced an overall and individualized training and development plan to address needs of clients. ☛ Initiated strategic training plans and approaches, which resulted in significant revenue generation of 30% in the first year. Show less

  • Online / Mobile Banking QA Manager

    Jul 2007 - Dec 2009

  • Training Director

    Apr 1998 - Jul 2007
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  Fidelity National Information Services

  Jun 2010 - Aug 2017

  Resource Manager

  Gained valuable insight into resource management, problem resolution, relationship management, customer service, and IT.As a Resource Manager, I developed and strengthened professional working relationship with both new and existing customers. I functioned in collaboration with FDIC for providing strategic process driven improvement and IT innovation.The following are highlights of the value I have brought to the company:☛ Headed and supported the definition, implementation, and ongoing management of multiple resource management tools / processes.☛ Collaborated and resolved internal barriers with large cross-functional teams to accomplish company and division goals. ☛ Successfully planned and established new departments from scratch while reducing costs and increasing overall productivity. Show less

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  Capco

  Aug 2017 - May 2019

  Project Consultant (Implementations & Conversions)

  Acquired additional skills and knowledge within the areas of consultancy service, client management, IT, strategic planning, technology transformation, risk mitigation, and loan conversions.During my position at Capco, I ensured strategic process driven improvement and IT innovation to increase business revenue, manage risk and regulatory change, and reduce costs. I coordinated both internal and external loan conversions while directly reporting to the executive management. I managed FDIC closings by leading and supporting a highly skilled team of forensic data capture team.A few key achievements in this tenure include:☛ Delivered exceptional consultancy service to assist clients to overcome business, complex technology, and transformation challenges.☛ Developed and implemented strategic plans, which reduced loan onboarding timeframe by 70% to FDIC internal core system.☛ Contributed in successful completion of consulting engagements and supported business management efforts of the Capco.☛ Achieved significant reduction of 40% in processing by introducing process augmentation in collaboration with stakeholders. Show less

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  First Republic

  Aug 2021 - Feb 2024

  Senior Business Analyst, IBS SME

  Delivered exceptional consultancy service to assist the bank through major core conversion to IBS; to overcome business, complex technology, and transformation challenges.•Developed strategic, tailored training programs with documentation on IBS.•Lead BA for major system enhancements and loan yearend reporting.•One of a four-person team with primary focus on IBS research, system efficiencies, issue resolution, and FIS interactions.•Process monthly FASB fee reconciliation between new loans database, Net Oxygen, and IBS.•Manually process Power Lender Construction to Permanent loans to IBS.•Provided employee support on system functionality and delivery.•Actively interacted with FIS during the IBS conversion, providing recommendations for efficiency and cost savings.•Coordinated and supervised two of three IBS mock conversions including best practices and strategies for improvements. Show less

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  TowneBank

  Jan 2024 - now

  Vice President- Senior Business Systems Analyst

  Banking