Ricardo Carvalho

Experience

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  Estado da Arte Consulting & Training Ltd

  Jul 2003 - Jul 2005

  Integrated Management System Consultant
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  Talley’s Group LTD

  Apr 2006 - Nov 2009

  Warehouse Administrator
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  Wine Bottlers Marlborough Ltd

  Nov 2009 - Feb 2012

  Logistics Controller
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  Sacred Hill Wines Limited

  Apr 2012 - May 2015

  Continuous Improvement Manager

  · Design & manage Quality, H&S, & Environment (QHSE) systems.· Development of policies, procedures, controls, programs & metrics.· Monitor and report on KPIs, targets & budgets.· Develop & implement projects & processes to support culture change.· Implement key initiatives to promote empowerment & engagement.· Keep abreast of legislative & customer changes, adapting the systems.· Ensure CI and compliance training programs are applied.· Manage critical third-party & internal audits.Major Achievements:· Successfully completed external audits - ISO9001, WSMP, Tesco.· Produced and delivered several training programs for over 100 workers.· Reduced the number of procedures from 600 to less than 100 documents.· Successfully delivered on KPIs earning performance-based bonuses.· Created a number of Standard Operating Procedure templates.· Introduced the Kanban system to improve inventory management.· Planned, developed & implemented a wide range of internal projects. Show less

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  Tourism Holdings Limited

  Jan 2016 - Jun 2017

  Continuous Improvement Manager - Rentals New Zealand (RNZ) Training and Learning

  • Stirring a learning culture based in LEAN/CI principles.• Lead & influence change by designing & implementing CI Program.• Develop processes to empower action, learning & accountability.• Coach on LEAN/CI philosophy, tools & methods.• Data analysis & identification of problems root causes. • Influencing the prioritization of solution for performance improvement.• Coordinate kaizen events & Value Stream Analysis for RNZ. • Design, expand & delivery training systems & programs.• Lead & implement eLearning technologies & methodologies.Major Achievements:• Successfully planned & implemented eLearning - 250 users nationally. • CI Initiatives – over 40 teams wide & dozens of individual initiatives. • CI Processes – Idea & Issue management, Kaizen & 5S, others.• Engagement 2017 – 5.4% increase, response rates 81%.• RNZ NPS score from 32 (2015) & 38 (2016) to 49 (2017).• Customer complaint – from 2.2% in 2016 to 1.2% in 2017. Show less

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  Naveya & Sloane

  Aug 2017 - Jan 2019

  • Define & implement key strategic projects aligned with the strategies.• Develop continuous improvement culture across production.• Create key metrics to measure production efficiency & efficacy.• Establish training & development for the team members.• Ensure quality, cost, speed & staff morale meet the company's goals.• Manage supplier relations, maintaining optimum stock levels & costs.Major Achievements:• Production labor cost efficiency increase - 0.51% • Production direct cost reduction - 0.74%• Staff morale - positive rate 85%• Visual management - production dashboard• GP variance - 75% jobs under 10% variance• Quality - Customer complaint - 0%• Kaizen process implementation• 5S implentation Show less

  • Production Manager

    Dec 2017 - Jan 2019

  • Continuous Improvement Scoping Project Manager

    Aug 2017 - Nov 2017