Luciana Maggiorini

Experience

• 

  Green Eat

  May 2011 - Dec 2011

  Guest Service Representative
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  Palacio Duhau Park Hyatt Buenos Aires

  Apr 2012 - Dec 2012

  Banquet Server
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  Killington/Pico Ski Resort Partners, LLC

  Dec 2012 - Apr 2013

  Guest Services Associate

  Work & Travel program Cashier at the main lodge, end of day reports Assisting guests with any special requests

• 

  Princess Cruises

  Sept 2013 - Aug 2023

  • Guest Services Supervisor:Led, coached and supervised a team of 15+ Guest Services Officers, providing them with guidance and support to ensure exceptional service delivery. Effectively addressed guest conflicts, complaints, and promptly resolved any issues that arose. Oversee daily Front Office operations including Front Desk, Call center and Rooms Control.• Night Manager:Ensured high-quality service during night operations, resolving issues and addressing guest conflicts. Prioritized safety and security by coordinating with relevant departments and implementing emergency procedures. Collaborated with housekeeping and security for a seamless guest experience. Handled financial system duties.• Assistant Crew Manager:Assisted in organizing crew disembarkation, ensuring smooth operations and timely departures. Handled port paperwork for crew embarkation and disembarkation, ensuring regulatory compliance. Supported maintaining organized processes and enhancing crew & guest experiences.• Administration/ Clearance Officer:Managed port paperwork and facilitated ship clearance upon arrival and departure. Coordinated with port officials to streamline processes. Conducted face-to-face immigration checks for guests, ensuring compliance. Maintained organized embarkation and disembarkation procedures, enhancing guest experiences. Show less • Guest Services Officer/ Team Lead:Delivered exceptional customer service, addressing inquiries, resolving issues, and providing onboard account assistance. Offered port information. Assumed evening leadership role as Team Lead, managing guest inquiries, and supporting junior officers withtraining and difficult quests.• Junior Hotel Controller:Managed stock control in bars, transfers, and loading of food and beverage supplies. Conducted quality control checks and financial audits.• Assistant Administration Officer:Supported the Administration Officer with paperwork preparation for ports and logistics. Managed passport and visa control, turnaround procedures, and check-in process.• Crew Agent:Assisted with embarking crew document checks and system input. Provided crew services, including money exchange &flights inquiries. Show less

  • Assistant Purser

    Aug 2021 - Aug 2023

  • Junior Assistant Purser

    May 2015 - Aug 2021

  • Buffet Steward / Hostess

    Sept 2013 - May 2015
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  Waldorf Astoria Washington DC

  Oct 2023 - now

  Rooms Manager