Shelley O'Connell

Experience

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  Comair Limited

  Jun 1995 - Jun 2007

  The need arose at Comair to conduct Air Rage Training and that is where my interest grew in Emergency Response. I attended courses in London with British Airways, AVIEM and had the privilege of attending two Symposiums with AVIEM in Atlanta, Georgia. Due to the training I received, I was able to develop check lists, train and exercise staff, roles players and management, responsible for the various areas in the case of an emergency. I attended many Full Scale Exercises held around South Africa and over boarder destinations, evaluating their Emergency Plan and giving feedback on their exercise. I developed a training course called 'Emergency Champions' where we selected volunteers from each station and trained them up to be responsible for their stations emergency plan. Their function would include ensuring all contact numbers were up to date, all changes would be updated, training of staff would be organised and an exercise would be arranged. Meeting with Role Players, eg, Airport Company, Medical, Fire and Rescue etc was an important and ongoing role as it allowed trust to be built and ensured that any changes to the airport plan was corrected in our airline's plan. Show less Comair organised a Train the Trainer course, for which I volunteered and was given the opportunity to become an airport based trainer. The training grew and the number of programmes increased, which led to the position becoming full time. Training included various programmes for new staff, check in training, customer service programmes and airside induction training.Updating manuals, developing training programmes, keeping training records, rostering staff for courses, preparing staff for courses and marking of exams, was a daily function of the Executive Trainers.We introduced Craft Manuals (on the job training) and became National Qualification Assessors in order to move forward with assessing staff. Show less

  • Training Executive: Emergency Response

    Jan 2001 - Jun 2007

  • Training Executive

    Jan 1998 - Jan 2001

  • Ground Operations

    Jun 1995 - Jan 1998
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  Mango Airlines

  Jan 2008 - Feb 2014

  Emergency Response Consultant

  I worked on a contract basis for Mango Airlines, adhoc, when the need arose during 2008 to 2014. I assisted with the following:*Developed / Assisted with the Emergency Manual *Developed various training programmes*Developed and facilitated various types of exercises to test the staff and plans *Training of staff *Facilitated Corporate and Station Exercises*Liaised with hotels and other role players on their behalf*Assisted with projects, example the set up of their training facilities and ticket sales at OR Tambo Airport Show less

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  Private

  Feb 2008 - Feb 2014

  Training and Development Specialist in Emergency Response

  During the period from 2008 - 2014, I contracted to various airlines, charter companies and an airport authority.My role was to ensure that their Emergency Response Plan was up to date. This included developing of check lists, training of staff, ensuring all Emergency Response Kits were available, exercising the staff and management through Table Top Exercises and attending and evaluating their Full Scale Exercises. This included Head Office as well as all stations.

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  1Time Airline

  Feb 2011 - Nov 2012

  Emergency Response Consultant

  Between 2011 -2012, I worked adhoc with 1Time Airline assisting them with their Emergency Response Plan at all stations. My assisted with the following:*Developed Emergency Response Manual *Developed a training programme *Facilitated Corporate Table Top Exercises*Liaised with hotels and other role players on their behalf

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  Mango Airlines

  May 2017 - Aug 2020

  In December 2017, a position in the Safety department opened. I applied for the position and was honoured when I was appointment. Occupational Health and Safety is a department where one learns on a daily basis. Hazard identification and injury on duty are just two areas where I have learnt so much. Holding regular SHE REP meetings and training sessions allows us to encourage staff to be safe in the workplace and follow the rules. The Emergency Response Planning side is one topic that I am passionate about. Teaching staff and management by means of training sessions and exercises, is always rewarding. Conversing with external parties allows me to learn more of the bigger picture. Show less During my time in the training department, my functions included updating of various manuals, developing training material and programmes and facilitating the training programmes. The courses I trained included: Standard Operating Procedures for Ramp Agents, Checkin Staff, Lost Luggage Staff and Team Leaders. Other training included the Ground Operations Manual, Airport Authority Airside Induction and Dangerous Goods CAT 9, 10 and 11. In order to train Dangerous Goods, I attended and passed Dangerous Goods Cat 6, was assessed by the Civil Aviation Authority and was accredited to train the course. As a trainer, another but just as important function, was administrative duties. This included record keeping, printing of training materials, occasionally, booking of venues and pre-course communications. Show less

  • ERP and Occupational Health & Safety Coordinator

    Dec 2017 - Aug 2020

  • Ground Operations Trainer

    May 2017 - Dec 2017
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  O'Con Business Solutions

  Sept 2020 - Jan 2021

  Office Administrator
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  Mango Airlines

  Jan 2021 - Nov 2021

  ERP Coordinator and Training
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  Readiness Squared

  Jan 2022 - Nov 2022

  Business Owner
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  Sheiva Consulting and Training

  Mar 2022 - Aug 2022

  Business Owner
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  Vanestum Consulting Limited

  Oct 2022 - Jun 2023

  Technical Writer and Document Specialist
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  CROSSFIN HOLDINGS

  Oct 2022 - now

  • Executive Assistant

    Jul 2023 - now

  • Administration Consultant

    Oct 2022 - Jun 2023