Suveer Seulall

Experience

• 

  Foxtel

  Feb 2016 - Dec 2017

  Multiple Roles in the Digital Space which includes Online Sales, Customer Service and App SupportSales and Customer Service through Live chat. Assist Customers during time of sign up to when they are installed.Manage Customer installations and queries.Updating customer information and Ensuring a great customer experience

  • Customer Service Consultant (Digital)

    Oct 2016 - Dec 2017

  • Sales Support Administrator

    Feb 2016 - Oct 2016
• 

  CCI South Africa

  Jan 2018 - Aug 2023

  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment.Train and guide staff hardware and software usage.Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Update and maintain computer inventory and surplus equipment.Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Maintain passwords, data integrity and file system security for computing environment.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems. Show less

  • Information Technology Service Delivery Manager

    Feb 2023 - Aug 2023

  • IT Systems Engineer

    Sept 2022 - Feb 2023

  • IT Specialist Support Engineer

    Oct 2020 - Sept 2022

  • IT Desktop Technician

    Mar 2018 - Oct 2020

  • IT Service Desk Administrator

    Jan 2018 - Mar 2018
• 

  WNS

  Aug 2023 - now

  Deputy Manager - EIT