Bimpe(Bimie) Shittu

Experience

• 

  IpNX Nigeria Limited

  Feb 2010 - Oct 2017

  Promoted to lead the service fulfillment team in order to actualize the organization’s goal by ensuring Fibre Optics and broadband technology services are deployed to her customers in a timely manner, minimize the loss of revenue due to poor installations and minimize cohesion between the sales and the service fulfillment team.Accomplishments include:•Project Management: Supervised a team of 18 staff to ensure service delivery was improved, ensured customer care representatives were courteous to both internal and external customers and service deliver was on time. The team’s operational efficiency was increased from 45% to 92%, which led to a salary review for the team.•Performance Tuning: Implemented packages upgraded and tuned systems optimizing WiMAX response time for portal logins – resulting a 65% reduction in time for maximum functionality. Provided creative problem-solving solutions that reduced single points failure and improved system uptime to 99.9% availability.•Technical Support: Provided timely IP/MPLS core network maintenance, provided changes to the core network to support Data, internet and VOIP services. Upgraded the organization’s data Centre network by deploying a Cisco ASR to accommodate the implementation of more robust services to her customers.•Written & Organisational Skills: Used ITIL-based processes to communicate client-facing issues and worked with other Engineering and Management teams to resolve the incidents. I also increased company clarity by documenting new software and technology procedures, as well as, improved existing knowledge base articles Show less Promoted to manage the company’s IP/MPLS core network, providing resolution to complex network and system issues raised in the ticketing server. Managing daily itinerary for field implementation, support and survey engineers.Accomplishments include:•Performance Tuning: Implemented network upgrade and finetuned systems, optimizing WiMAX and high capacity broadband platform response time for service delivery – resulting a 65% reduction in time for maximum functionality. Provided creative problem-solving solutions that reduced single points failure and improved system uptime to 99.9% availability.•Projects: Provided on time implementation and support services to her local and international customers like CMC Networks, Expereo International BV. Ensured service termination from customers was reduced by 4%. •Technical Support: Provided timely IP/MPLS core network maintenance, ensured all network back haul links worked optimally to meet service level agreement (SLA) of 99.9% with her customers. Managed changes to the core network to meet customer requirement, allocating private and public IP address for new services and maintenance purposes.•Provided Tier II and III technical support to Network Operations teams and Sales teams on the IP/MPLS core Backbone network.•Cross-functional Support: Served as a technical resource for Development, Engineering, QA, and First-Line support teams.•Problem solving: Worked to diagnose and troubleshoot hardware, software and network issues located in various data centers globally and escalating to vendors when necessary. Show less •Project Management: Produced a product roadmap that was instrumental in guiding a stalled project to completion. The result was a recovery of 89% of the outstanding revenue, a new long-term client and the formation of a new team dedicated to servicing them exclusively.•Government Projects: Redesigned the WAN infrastructure in MS Visio for Nigeria’s Inter-Banking Settlement System (NIBSS) Resulting the installation of a Cisco 7200 series router and Catalyst 3550 Switch for a 100% conversion. •Technical Support: Provided on-site support to resolve issues related to customer premises equipment like Servers, Wireless routers, Cisco router and switches, Cisco and Cyberoam firewall devices, VOIP phones and Analogue VOIP adapters. Show less

  • Team Lead - Service Fulfillment

    Feb 2017 - Oct 2017

  • Network Engineer - Implementation and Support

    Jul 2014 - Feb 2017

  • Field Engineer -Implementation and Support

    Feb 2010 - Jun 2014
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  Datasek Systems Limited

  Nov 2017 - Jul 2019

  Team Lead - Network Services

  •Created new processes for vendor management in order to improve service level agreement.• Supported Window server environment for various organization, RDS configuration, using GPOs, print management services and a lot more.• Designed, deployed and maintained Network infrastructure for her client.•Accompanied Sales Team on Client Acquisition Meeting as a Technical Resource. Resulting in an increase of 30% in New Client Revenue. •Maintained good relations with Customers across different levels resulting in a Customer Satisfaction rating of 90%.•Reorganized daily operational work flow to increase work efficiency. Show less

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  Total Credit Recovery Limited

  Dec 2019 - Jan 2020

  Debt Counselor

  While I was working at Total Credit Recovery, I won a Task Completion competition making me a first newbie to win such competition during the first 5 weeks of employment; I am committed towards what I do!•Make contact with customers via telephone to arrange payments for past due accounts; make a minimum of 200 calls a day.•Verify consumer information, follow set regulations and guidelines set by provincial, federal and client specific directives.•Professionally and respectfully negotiate with customer to explore money sources to pay off their debt; while also determining the best possible payment arrangements if need be. Show less

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  Techify Inc.

  Jan 2020 - Jun 2020

  Remote Operation Centre Specialist

  •DESKTOP SUPPORTMigrating user profiles/data to new computersRemoving virusesSetting up/troubleshooting printersTroubleshooting email issuesDiagnosing and resolving error codesHands-on familiarity with computer hardware•SERVER SUPPORTMicrosoft Server operating systems Win Server12/16/19Active DirectoryExchangeRemote Desktop Services•FIREWALL /NETWORK SUPPORTNetwork diagnosticsDNS recordsVPN configurationsIPSEC VPN setup Wi-Fi deployment/troubleshooting weak coverage areasWorking with Linux command lineFamiliarity with Ubiquiti/Cisco/Sophos products Show less

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  Arctic Wolf

  Oct 2020 - now

  • Manager- Network and Technology Operation Specialist

    Aug 2023 - now

  • Manager- Network Operations Support

    Apr 2022 - Jan 2024

  • Team Lead - Tech Operations

    Mar 2021 - Mar 2022

  • Network Operations Analyst

    Oct 2020 - Mar 2021