Colleen Nelson

Experience

• 

  AmericInn Hotel & Conference Center

  Jan 2011 - Nov 2013

  Guest Service Agent
• 

  Embassy Suites by Hilton Minneapolis Airport

  Feb 2013 - Jul 2018

  Directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel. I am responsible for coordinating housekeeping crews, in order to inspect assigned areas and to ensure hotel standards while maximizing productivity. I was responsible for supervising the front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. I Responded in a professional and courteous manner to guests by providing accurate and timely information and services.

  • Executive Housekeeper

    Jan 2016 - Jul 2018

  • Assistant Executive Housekeeper

    Jun 2015 - Jan 2016

  • Front Office Supervisor

    Feb 2013 - Jul 2015
• 

  Woolley's Steakhouse

  May 2014 - Jun 2015

  Cocktail Waitress, and Hostess
• 

  Minneapolis Financial Group

  May 2016 - Jun 2017

  Marketing Executive
• 

  InterContinental Minneapolis-St. Paul Airport

  Jul 2018 - Jan 2021

  Part of opening team. Helped create layout of amenities inside of room. Created SOPs and job descriptions for entire housekeeping team. Oversaw Housekeeping supervisors, room attendants, house attendants, public space attendants, full laundry team, turn down attendants, mini bar attendants, and uniform attendants.

  • Director of Outlets

    Mar 2019 - Jan 2021

  • Executive Housekeeper

    Jul 2018 - Mar 2019
• 

  Brinkman’s

  Jan 2021 - Jan 2023

  Office Manager
• 

  Concordia University-St. Paul

  Jan 2022 - May 2023

  Nursing Student
• 

  Ridgeview

  Jun 2023 - now

  Neonatal Intensive Care Nurse
• 

  Children's Minnesota

  May 2024 - now

  Neonatal Intensive Care Nurse