Rachel Green

Experience

• 

  James Madison University

  Aug 2013 - May 2014

  Media Desk Assistant

  Provided instruction on digital tools, software, and equipment. Explored strong interest in media arts and developed customer service skills.

• 

  HDR

  Oct 2015 - May 2019

  Led and trained administrative team of four, proactively identified problems, and worked closely with senior management to deliver user-centered scalable solutions. Managed cross-sector projects with HR, QA/QC, Marketing, IT, and Accounting teams. Adapted role to improve administrative support to over 200 employees, while defining best practices and documenting procedures.Collaborated with the Director of Quality in the UX design of a digital project management workbook, which was released company-wide to over 10,000 employees. Key components of this project were collecting internal audit data and devising information architecture that supported the need for scalability.Awarded 2019 internal service award which recognizes dedication to quality, innovation, and productivity. Show less

  • Administrative Office Specialist

    Oct 2016 - May 2019

  • Receptionist

    Oct 2015 - Oct 2016
• 

  Cricket Australia

  Sept 2019 - Jan 2020

  Office Services Assistant

  Supported the National Headquarters leading up to the ICC T20 Women’s World Cup, communicating with vendors and internal teams to execute projects within tight deadlines for the most highly attended women’s cricket event in history.

• 

  The National Institutes of Health

  Dec 2020 - May 2022

  Administrative Assistant

  Lead designer, on an 8 person cross-sector team, for the redesign of NEI’s internal procurement SharePoint site. Created interaction strategies and organized content, which helped define navigation and flow. While accounting for 508 accessibility requirements, prototyped and conducted testing with a diverse user base. Presented findings to stakeholders and implemented final redesign with edits to the HTML.Optimized administrative support to provide key logistical structure for over 40 annual budget meetings. Audited, organized, and worked with the technology team to fix accessibility issues with internal records management. Show less

• 

  Swordpoint Studios LLC

  Apr 2022 - May 2022

  UX/UI Designer

  Improved visual design of home and product pages to drive product demand and new customer acquisition for gaming industry client. In collaboration with another UX designer, incorporated competitor research and client feedback to prototype a new Squarespace site.

• 

  Freelance

  May 2022 - now

  UI/UX Designer

  Serving clients in app interaction design and website redesign projects through research, user testing, wireframing, and prototyping. Utilizing problem solving, ideation, and thematic analysis expertise to improve user satisfaction and create frictionless experiences.

• 

  FareHarbor

  May 2023 - now

  Connectivity Specialist