Muhammad P. Iqbal

Experience

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  International Brands Pvt Limited (IBL Group)

  Mar 2010 - Apr 2012

  IT Support Specialist

  Generate monthly IT report and share with the business on time.Share and trained other IT Staff on IT monthly reporting.Weekly consolidate Stock Master File and keep up to date the record of all the cancellation and new lines record.Keep proper IT assets in and out record for stores, offices and warehouse.On time finished all the daily work load e.g. Sales Invoices, Stock Management in Warehouse, Daily Stock Reconciliation, Daily Stock Report, Stock Delivery Report, Stock Dispatching, Stock Receiving, Stock Adjustment, etc in Oracle Database System. Show less

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  Kamal Osman Jamjoom

  Jul 2012 - Oct 2013

  IT Support Technician

  Oracle Retail Implementation Roll Out In Whole Kingdom Of Saudi Arabia.NCR Point Of Sale System Installation and Troubleshooting in Whole Kingdom Of Saudi Arabia.Oracle SIM and POS Application configuration in all KSA Stores.All end users Application and services provides in all KSA Stores.Complete the Rollout of Stone Soft (McAfee Firewall/VPN Architect) entire the Kingdome of Saudi Arabia.

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  GPI - Gulf Power International

  Nov 2013 - May 2015

  IT Support Technician

  Monitoring and troubleshooting the all Programmable Logical Control System & Distribution Control System in the Power Plant.Monitoring and troubleshooting all network devices e.g. Router, Switch, D-Linker, Hub, WiFi appliance for control the LAN & WAN.Support provide for solving the issue in SCADA System in the Power Plant.Proper make a schedule for maintenance of all PLC, DCS and local user terminal.Daily, Weekly and monthly get a backup.Provide the training to End User who to use the SCADA System. Show less

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  Kamal Osman Jamjoom LLC Group

  May 2015 - Mar 2023

  IT Support Specialist

  Led a dynamic team in managing, handling, and overseeing the successful Go Live of the Xstore project and Store System Upgrades across the Kingdom of Saudi Arabia and Gulf Countries, encompassing a vast network of over 750 stores. My responsibilities included the installation, configuration, and maintenance of comprehensive information systems, networks, and associated hardware and software, adhering to rigorous technical specifications. Managed IT procurement, fostering relationships with vendors, suppliers, and contractors for hardware, software, ISPs, and contracts, ensuring optimal resourcing to meet organizational needs. Show less

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  Concord Engineering & Contracting

  Mar 2023 - now

  IT Specialist

   Managing and maintaining the office's computer network, including routers, switches, firewalls, and wireless access points. This includes ensuring network security, performance, and reliability. Providing technical support to office staff, assisting them with hardware and software issues, troubleshooting problems, and helping them with IT-related questions. Installing, configuring, and maintaining computer hardware and software. This includes setting up new workstations, upgrading existing equipment, and ensuring all software is up to date. Implementing and managing data backup procedures to prevent data loss and developing strategies for data recovery in case of system failures. Implementing security measures to protect the organization's data and systems. This includes setting up firewalls, antivirus software, as well as educating users about security best practices. Managing and maintaining email servers, VoIP systems, and other communication tools that are essential for office productivity. Collaborating with different departments to understand their technology needs and propose solutions that can enhance their workflows and processes. Providing training to staff on IT systems and procedures and creating documentation for IT-related processes and policies. Managing the IT budget, including cost forecasting, cost control, and making recommendations for technology investments. Providing technical support to remote employees and satellite offices, ensuring they have secure and reliable access to the company's network and resources. Managing user accounts, permissions, and access controls to ensure data security and compliance with organizational policies. Show less