Talk to sales Try for Free
Leonel Centeno

Leonel Centeno

English Department Coordinator

Followers of Leonel Centeno341 followers
location of Leonel CentenoSan José, San Jose, Costa Rica

Connect with Leonel Centeno to Send Message

Connect

Connect with Leonel Centeno to Send Message

Connect

  • Timeline

  • About me

    Web Developer & Technical Trainer

  • Education

    • UCIMED

      2002 - 2005
      Pre Medical

    • British school of Costa Rica

      1990 - 1997
      IGCSE

  • Experience

    • Colegio Leonardo Da Vinci

      Jan 1998 - Nov 2002
      English Department Coordinator

      Coordinated English as a second Language classes

    • The English Institute S.A

      Feb 2003 - Dec 2011
      General Director

    • Colegio Universitario Boston

      Jan 2010 - Sept 2010
      English Second Language Teacher

      English teacher for all levels (beginners through advanced) of the BEST programme. Technical English teacher for Computer Studies (ITA programme).

    • ICADET

      Aug 2010 - Mar 2011
      English textbook developer

    • Sony Electronics

      Jul 2011 - Jan 2012
      Technical support agent

    • Convergys

      Apr 2012 - Jul 2013
      HSI support agent

    • Hotel Corobici

      Feb 2013 - May 2014
      English Teacher

      Delivered English class oriented to accountants of this hotel. I wrote an English textbook titled English for Accountancy (ISBN pending)

    • Teleperformance Costa Rica

      Sept 2014 - Sept 2017
      Trainer for Tech Support under contract for Intel

      Inicie en esta empresa como agente de soporte tecnico T2. Fui promovido a agente T3 y porsteriormente promovido a Entrenador. Este puesto lo obtuve en aproximadamente 12 meses. Como entrenador estoy a cargo de disenar material audiovisual, coordinar planes de entrenamiento y capacitacion para agentes nuevos, asi como planes de capacitacion continua para todo el personal en produccion.Asi mismo soy el representante de TP ante nuestro cliente, Intel, para gestionar accesos a herramientas de Intel para nuestros agentes. Trabajo en conjunto con otros representantes de la region y en menor frecuencia, con representantes a nivel mudial. Finalmente, y como parte de mis funciones como entrenador, trabajo de la mano con otros departamentos de RRHH en Telepeformance y contribuyo con otras campanas impartiendo cursos de Politicas Seguridad para nuevos ingresos. Show less

    • Plume Design, Inc

      Jan 2019 - Jan 2020
      Advanced technical Trainer

      In charge of training material development, curriculum design and QA specialist.

    • Consultores C y B

      Jan 2020 - Jun 2021
      System Software Developer

      Development of client-based application with cloud configuration settings. The application is a POS and inventory management system intented to small and mid-sized businesses

    • VMware

      Jun 2020 - Oct 2020
      Content Developer

      I worked for VMware as an AWF, developing content for varios projects, but mainly for the AWS Resell Strategy project. In close collaboration with a multinational team, I created internal site using Drupal, training material and other written communications.

    • Syniverse

      May 2021 - Mar 2022
      Technical Writer

    • VID Investment Group

      Jun 2021 - Feb 2022
      Web Developer

      Front end and Back end developer of web application for e-commerce.

    • Profesional independiente

      Jan 2022 - now
      Desarrollador web

    • Infosys BPM

      Jul 2022 - Dec 2022
      Process Trainier

      Trainier Coach for Verizon Wireless support team.

    • Hewlett Packard Enterprise

      Dec 2022 - now
      Technical Writer

    • Bestnovelas

      Dec 2023 - now
      Desarrollador

      Co-fundador y desarrollador de www.bestnovelas.com

  • Licenses & Certifications

    • Engage employees with Microsoft Stream, Teams and Yammer

      Microsoft
      Nov 2020

    • VMware SaaS Essentials

      VMware
      Jul 2020
      View certificate certificate

    • Accessibility in Action

      Microsoft
      Dec 2020
      View certificate certificate

    • What is Microsoft 365?

      Microsoft
      Nov 2020

    • Get more done with Office across all devices

      Microsoft
      Nov 2020

    • File storage and sharing with OneDrive and SharePoint

      Microsoft
      Nov 2020

    • Microsoft 365 productivity and teams solutions

      Microsoft
      Nov 2020

    • Learning Python

      LinkedIn
      Apr 2020
      View certificate certificate