Brian Liddy

Experience

• 

  University of Memphis

  May 1993 - May 1996

  Assistant to the Dean of Commencement

  Assisted the Dean in planning, organizing, and executing all of the University's graduation commencements

• 

  FedEx

  Jan 1996 - Jan 2000

  Sr. IT Business Analyst

  Major leader in Program Management Office (PMO) along with a team from Andersen Consulting (Accenture) for FedEx’s largest IT program to replace mainframe terminals with an Enterprise Desktop Management Solution. Excelled in multiple roles including Workplan & Issues Management, Financials, Service Desk Design, Server Build Technical Writing. Wrote the Microsoft NT Server Build Documentation to reduce build time from 10+hours, to under 6 hours.Wrote the Technical documentation for the Backup & Disaster Recovery procedures for rebuilding the NT Servers in case of crashes.Assisted in writing the FedEx Network Operations Center Service Desk Procedures Level 1-4, working with Operations customers for requirements, Service Level Agreements Developed deep technical skills in Client/Server Windows/Citrix technology, as well as Server Hardware & Software(HP, Dell, Compaq, IBM), Storage, Operating Systems(NT, Novell, UNIX), Backup Software(Legato, Veritas), and Service Desk, Service Delivery and Monitoring Tools (HP, CA, IBM, BMC) Awards: • ISO 9001 compliance • 10 FedEx Bravo Zulu awards for outstanding achievement Show less

• 

  Accenture

  Jun 2000 - Nov 2012

  Senior Manager

  Brian Liddy enjoyed a 16-year career in IT project management and consulting, joining Accenture from FedEx in 2000. A Senior Manager since 2007, he led a specialty consulting practice of IT Asset Management (ITAM) consultants as well as defined Accenture's firm-wide internal Offering & Asset Lifecycle Management (OALM) methodologies. Brian also served as the service line Chief of Staff overseeing Sales, Revenue, IT Financials, Demand, Staffing, Chargeability & Recoverability, Recruiting, and Training for the Accenture DCT&O consulting organization which comprised ~300 people. Brian participated in the launch of Accenture Software mobilizing the Software Portfolio of several Operating Units to ensure the pricing, licensing and protection of Accenture’s software intellectual property. Brian has launched 4 Communities of Practice (CoP) including ITAM, Service Transition, Green Data Center, and OALM overseeing content development, Points of View (PoV) creation in addition to providing overall CoP leadership. Beyond the corporate roles above, Brian has become well known throughout the industry for his client consulting skills having led major projects at over 30 clients during his career specializing in the IT Infrastructure Library (ITIL) processes and tools. One of Brian's favorite roles was volunteering for Accenture's Development Partnership (ADP) organization to advise the CIO of one of the largest International non-profit charities, CARE, and he really enjoyed working in this NGO space. Show less

• 

  Intown Collaborative Ministries

  Jun 2012 - Dec 2015

  Vice-Chair - Board of Directors

  Intown Collaborative Ministries is a 501(c)3 non-profit serving the 30306 and 30307 zip codes. We seek to build relationships and find permanent solutions to homelessness and hunger in our neighborhoods. Intown continues to prevent homelessness for low-income neighbors and provide long-term case management and accompaniment for people who are homeless. As Vice-Chairman of the Board of Directors and a longtime board member, Brian led the development committee on fundraising, the Finance Committee, worked closely with the Executive Director and volunteered with other programs including the food pantry. Show less

• 

  Certified American Sailing Association

  Apr 2015 - Jun 2023

  Sailing Charter Captain & Instructor

  Certified by ASA to teach ASA 101 Basic Keelboat, ASA 103 Coastal Cruising, ASA 104 Bareboat Cruising, ASA 105 Coastal Navigation, ASA 106 Advanced Coastal Cruising. (5 Courses)Certified by the USCG with the Uninspected Passenger Vessels (UPV or 6-Pack) Coast Guard Captain's License.

• 

  Intact Technology

  Jun 2023 - now

  Project Manager

  As a project manager, I have the IT PMO experience to propose, lead, and deliver successful programs/projects from soup to nuts. I estimate and assign resources, manage project plans, collect requirements, identify ServiceNow capabilities required, write user stories, manage sprints, testing and deployment and hand offs to our OnPoint Management & Operations service.