Sue Griffiths

Experience

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  County of Santa Clara

  Sept 1999 - Jul 2005

  Employment Analyst

  • Managed a program supporting disadvantaged early pregnancy teens by ensuring they continued their educations and were on a path to financial security• Collaborated with social workers and interdisciplinary team members to design support plans for pregnant teens; issued support payments for education expenses• Tracked individuals’ progress by producing monthly spreadsheets showing progress, payments, support services provided, and education expenses• Communicated with program participants and county agencies while maintaining a high degree of confidentiality Show less

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  UCSF

  Oct 2005 - Jan 2007

  Analyst, International Students and Scholars Office

  • Performed case and file management for international students and scholars• Advised students, researchers, postdoctoral fellows, graduates of international medical schools, and visiting physicians on the visa documentation process; assisted with visa preparation and processing

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  City of San Jose

  Mar 2007 - May 2011

  Administration Assistant/Staff Specialist

  • Provided administrative support for multiple departments, including city council offices, department directors, and Public Works Event Services Department• Completed temporary assignments lasting from one month to one year, which required flexibility and the ability to quickly learn procedures and adapt to an unfamiliar environment• Managed calendars of council members and staff, booked and coordinated travel itineraries and reconciled monthly expense reports, and replied to department and/or Council Office e-mail inquiries• Coordinated community events and council member meetings• Created PowerPoint presentations, drafted reports, and documented meeting notes Show less

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  U. S. Peace Corps

  Jun 2011 - Jul 2013

  ESL Volunteer Teacher

  • Taught English as a Foreign Language to high school students in rural Armenia• Coached students in extracurricular English activities such as the National Spelling Bee, the Poetry Recitation Contest, and school performances• Coordinated students’ extracurricular English activities• Participated in nationwide event planning for students and teachers

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  City of San José

  Jun 2014 - Jun 2018

  Executive Assistant

  • Supported chief investment officer and staff of six investment officers, which involved developing extensive procedural knowledge and the ability to meet critical reporting deadlines• Created, coordinated, and prepared documents for weekly internal meetings and monthly public Retirement System Investment Committee meetings affecting approximately 6,000 retirees• Researched and gathered financial ordinance compliance documents and collated communications to retirees for the Investment Committee meetings• Coordinated all logistics for Investment Committee meetings, which included reserving and setting up rooms, meeting audio-visual needs, e-mailing committee members with meeting details, and collecting attendance RSVPs Show less

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  AmeriCorps

  Apr 2019 - Jan 2020

  Construction Project Lead, St Bernard Project

  The St. Bernard Project restores homes for low-income victims of Hurricane Maria in Puerto Rico Lead, train, and manage groups of over 250 skilled and unskilled volunteersTrack schedules, order tools, and materials, troubleshoot problems maintaining safe and clean worksitesServe as a liaison and foster a relationship of trust between the homeowner, contractors and volunteers Actively communicate progress towards completion to the Project ManagerCommunicate with the Client Services Team and Volunteer Coordinators Team Fundraised over $5,000 in cash, materials and power tools Show less

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  CDM Smith

  Jan 2020 - Mar 2020

  Program Delivery Manager with FEMA

  The project supports the government and residents of Puerto Rico with its ongoing recovery efforts from Hurricanes Irma, Maria and earthquakes before, during and after disasters.Lead meetings with applicants and representatives to educate them on FEMA Public Assistance Program and grant process in Puerto RicoProvide technical advice and guidance; assist customers on use of Grants Portal and program guidelines using resources from joint field office and online documentationManage applicants' expectations by answering requests for information from headquarters and policy resourcesCoordinate other FEMA program and state representatives to optimize grant application process; provide schedule coordination for site inspections for standard, Category B and specialized-lane unfinished work and structural damageIdentify special considerations (environmental, historic preservation, mitigation) and liaise with appropriate staff members from those program areas to help applicants provide special related documents to meet federal requirements Show less

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  CHI

  Sept 2020 - Jan 2022

  Patient Access Representative

  • Information desk main entrance - direct and escort patients/visitors, inform patient room numbers, assist with the admission process, complete work queues in EPIC, verify health insurance, make deliveries, maintain and supply COVID-ready lobby and counter, and other requests for assistance.• Schedule patients for their initial consultations and intake into residential substance abuse program• Coordinate admission dates according to availability• Collect and validate patient demographic and insurance information in EPIC system. Obtained demographic information from patients at the time of admission.• Perform patient pre-admission, admission, transfer, and discharge activities. Obtain signatures for financial responsibility and treatment procedures from patients or guardians.• Communicate with patients and their families about the details of their bills and insurance restrictions• Verify insurance coverage and eligibility; respond to patient inquiries regarding basic insurance questions Show less

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  Methodist Health System

  Jun 2022 - Oct 2022

  Medical Receptionist
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  Nebraska Department of Health and Human Services

  Oct 2022 - Mar 2023

  Family Support Officer