Damaris Gititu

Experience

• 

  Equity Bank Limited

  Jan 2011 - Mar 2015

  Customer Service Supervisor and Wings to fly representative

  • Branch Secretary.• Championing Revenue Generation by providing leadership to the entire branch team on recruitment and usage of our channels.• Championing customer experience; by engaging with various customers facing teams at the branch while facilitating feedback to both the branch management and head office for remedial action to enhance customer WOW experience.• Conduct compliance in all business operations.• Recruiting and mentoring of wings to fly kids. • Work hand in hand with World Food Programme and CHF Movement staff in their food and Monetary aid• Support equity agents and reporting on their success and challenges. • Marketing of Bank Products.• Control of stationeries (Head of store).• Assist both cash officer and operations manager in their absence. Show less

• 

  Equity Bank Limited

  Mar 2016 - Mar 2021

  RM-Mobile Banking

  Mobile banking of all bank clients through Equitel onboardingSale of telephonesSale of AirtimeInitiate new businesses with corporate clients Support agency department in training and facilitation with tools of tradeRepresent Branch manager in meetings when he is engaged

• 

  Equity Bank Limited

  Apr 2023 - now

  Digital &Mobile Payment Manager