Reed Warner

Experience

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  Tanta Restaurante

  Jul 2013 - Apr 2014

  Busser/ Barback
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  Trump International Hotel & Tower Chicago

  Mar 2018 - Sept 2018

  Overnight Front Desk Agent

  - Rated #2 out of all hotels in Chicago on TripAdvisor. I received numerous TripAdvisor mentions for my exemplary service.

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  The Gwen, a Luxury Collection Hotel, Chicago

  Sept 2018 - Sept 2020

  - Formative experience in hotel management where I received close mentorship from the Director of Operations and Director of Front Office. - Employment ended due to pandemic market. Four key managers including myself continued to work for the ownership company at a different property in their portfolio (Florida).

  • Front Office Supervisor

    Sept 2018 - Sept 2020

  • Front Desk Agent

    Sept 2018 - Sept 2019
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  Ocean Properties Southwest Florida Collection

  Jun 2020 - Jan 2022

  - Transferred from Key West to Sarasota to lead an existing team after a full property renovation. Identified areas of opportunity for improved organization, enhanced procedures, and emphasized luxury service. - Managed front office operations through pandemic market which created unprecedented demand.- Operated front office with record breaking occupancy, RevPar, and GOP. - Key skills: Inventory, reservations, billing, client engagement, guest satisfaction, hiring, training, scheduling, labor analysis, complex problem solving. - TripAdvisor ranking rose from #29 to #4 out of 51 hotels in Key West.*** This hotel has since been rebranded to Margaritaville Beach Resort*** Barbary Beach House Key West

  • Director Of Front Office

    Sept 2021 - Jan 2022

  • Front Office Manager

    Apr 2021 - Sept 2021

  • Front Office Supervisor

    Jun 2020 - Apr 2021
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  HUMA Kotor Bay Hotel & Villas

  Feb 2022 - Oct 2022

  Director of Rooms

  - International role in Montenegro, invited to lead in the grand reopening of a 5 star resort originally opened in 2019.- Successfully recruited top talent from regional universities and competing hotels. Created job descriptions, posted job openings, interviewed, negotiated compensation, and filled positions in front office, guest services, housekeeping, and engineering.- Trained staff in luxury service and crafted procedures to maintain 5-star standards- Quickly learned new regulatory and financial regulations and crafted procedures to stay in compliance with Montenegrin law. Show less

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  Explore Branson

  Jan 2023 - now

  • Director of Sales & Operations

    Jan 2025 - now

  • Director of Meeting, Convention & Leisure Group Sales

    Jan 2024 - Jan 2025

  • Director of Meetings & Conventions

    Jul 2023 - Feb 2024

  • Assistant Director - Leisure Group Sales

    Jan 2023 - Jul 2023