Ramy Mahmoud

Experience

• 

  Americana Restaurants

  Jul 2005 - Dec 2023

  Led operations for 53 Pizza Hut locations across Northern Emirates, Dubai, and Sharjah, focusing on maximizing profitability and ensuring operational consistency. Developed and executed brand strategies to enhance customer satisfaction and achieve sales targets. Directed new store openings and remodelling projects, ensuring adherence to brand standards. Analysed weekly sales and profit reports, implementing strategies to optimize financial performance. Coordinated with the supply chain to ensure seamless communication and crisis management. Set and pursued sales targets, formulating action plans to address sales gaps Provided operational leadership to teams, implemented crisis management protocols, and ensured compliance with corporate policies and government regulations.● Delivered operational excellence in Sharjah and the Northern Emirates, earning recognition for high service standards (ACE, GES, HD SOS).● Improved sales and profit tracking through the implementation of enhanced reporting systems.● Developed operational procedures and manuals, ensuring staff were well-informed and operations met high standards.Upheld stringent Q.S.C. standards, maintaining health and safety protocols across all restaurants. Show less Country Operation Manager Pizza Hut Bahrain 🇧🇭Directed a successful turnaround plan that positioned Pizza Hut as the leading pizza brand in Bahrain. Managed operations for 22 outlets, driving revenue growth and operational improvements. Developed strategic initiatives to optimize restaurant performance, enhance customer satisfaction, and improve cost efficiency. Provided leadership in achieving high-performance standards and meeting brand objectives. Ensured adherence to corporate policies, optimized asset returns, and improved profitability through robust financial tracking and reporting. Directed crisis management, set regional sales targets, and developed impactful local marketing programs. Streamlined operations by creating and updating procedures and manuals.● Spearheaded Pizza Hut Bahrain's market leadership, expanding from 16 to 22 stores in 2022.● Achieved best-in-class KPIs for operational excellence in 2020, 2021, and 2022.● Secured top honours at the 2019 YUM MENA Championship and third place globally in 2022.● Delivered consecutive years of growth in sales and EBITDA, contributing to overall brand success. Show less Managed 29 Pizza Hut outlets across Sharjah, Ajman, UAQ, RAK, and Fujairah, driving sales and operational efficiency. Developed and executed business plans, monitored financial performance, and implemented cost-control measures. Collaborated with RMs to refine action plans, review sales performance, and develop annual budgets. Boosted delivery transactions and Average Check through strategic programs and marketing. Optimized P&L, labour costs, and COG management while ensuring compliance with budgets. Conducted inventory and waste checks, addressed delivery zone gaps, and oversaw LSM Calendar execution. Ensured compliance with corporate standards and local regulations.● Implemented Crunch Time and ALOHA software, achieving improvements in cost control and operational tracking.● Increased like-for-like sales through innovative marketing and staff training initiatives.● Improved P&L outcomes by focusing on waste reduction and labour cost optimization.● Recognized for successful execution of the brand’s transformation to advanced costing systems.● Earned Execution Excellence Award for outstanding operational management and leadership.● Achieved Best Home Delivery Performance for Pizza Hut Sharjah, reflecting excellence in delivery service operations.● Increased delivery transactions through strategic marketing campaigns, resulting in enhanced sales.● Led operational excellence in Sharjah and the Northern Emirates, earning recognition for high service standards (ACE, GES, HD SOS). Show less Oversaw daily operations to achieve brand objectives, enhance profitability, and maintain operational integrity. Resolved customer complaints and ensured compliance with health and safety standards. Implemented process improvements to boost customer satisfaction, monitored delivery units' financial performance, and executed marketing strategies to optimize delivery revenue. Analysed competitor activities, supported marketing plan execution, and tracked cashier performance per shift. Managed P&L with an EBITDA focus, conducted regular inventory reviews, and maintained stock levels. Ensured adherence to cash handling procedures, optimized labour costs, addressed COG variances.● Increased store profitability through systemic resolution of customer complaints and targeted process enhancements.● Achieved brand objectives consistently by executing strategic local store marketing initiatives and maintaining rigorous financial oversight.● Streamlined inventory management processes, reducing food cost variances and waste.● Optimized labour costs through effective scheduling and monitoring, consistently achieving target percentages.● Maintained strict compliance with cash handling procedures, contributing to flawless in-store banking and cash management practices. Show less Replace RM during his absence in all duties & responsibilities.▪ Could be assigned any extra tasks by restaurant manager as per work needs.▪ Complete all shift/daily paperwork and assists the Restaurant General Manager in the completion of the weekly and monthly objectives.▪ Keep the Restaurant General Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.▪ Handling the scheduling of school visits and birthdays celebration reservations.▪ Assist RM to carry out local store marketing activities.▪ Assist RM in tracking controllable profit and find ways to minimize deficiencies.▪ Determine the required stock levels and maintaining its level.▪ Conducts daily critical inventory.▪ Ensure that all cash handling and in-store banking procedures always adhered to.▪ Ensure that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.▪ Monitors the effectiveness of restaurant operations through KPIs and provide constructive feedback & support.▪ Ensure that restaurant can achieve brand objectives as per planned.▪ Ensure understanding and awareness of safe & security procedures.▪ Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.▪ Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.▪ Monitor & follow up the financial performance of the delivery units & its impact on the sales of the store and over all the area on periodical basis (monthly)▪ Communicates marketing initiatives / New product launches and prepares the shift to execute well. Show less Monitor and motivate sales activities.▪ Participates in handling cost control.▪ Conducts daily critical inventory.▪ Complete all daily paperwork and in-store banking for the designated shift.▪ Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.▪ Work on effective food production and handling, to minimize food waste and best utilization of raw materials.▪ Ensure that sufficient labor and supplies are available, taking corrective action where necessary.▪ Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.▪ Provide supervision for employees to ensure that brand owners standards maintained throughout the shift.▪ Ensure statutory and company health, safety and food hygiene regulations followed during the shift and corrective action taken as required.▪ Ensure that all company security procedures followed to ensure the security of premises, people, stock, equipment and monies always.▪ Professionally represent the company to outside agencies such as Health Office, labor office.▪ React to resolve Emergencies as appropriate.▪ Recognizes routine problems and resolve them.▪ Manage designated shifts ensuring that all policies and procedures adhered to.▪ Ensure that the restaurant cleaning plan adhered to. 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  • Pizza Hut Country Operations Manager 🇦🇪 UAE ( Dubai/ Deira , Sharjah and North Emirates )

    Jan 2023 - Dec 2023

  • Pizza Hut 🇧🇭 Bahrain Country Operations Manager

    Jul 2019 - Jan 2023

  • Pizza Hut Area Operationa Manager 🇦🇪 UAE

    Jan 2012 - Jun 2019

  • Restaurant General Manager Pizza Hut 🇦🇪 UAE

    Jun 2008 - Dec 2011

  • Assisstant Manager Pizza Hut Dubai

    Jan 2007 - May 2008

  • Shift Supervisor Pizza Hut Dubai

    Jul 2005 - Dec 2006
• 

  Food Innovation Co W.L.L

  Dec 2023 - now

  Director of Operations Chilis UAE, Bahrain & Oman and Subway Bahrain

  Direct operations for Chilis and Subway across UAE, Bahrain, and Oman, ensuring alignment with corporate goals and market expansion strategies. Lead brand relaunch initiatives, including Subway Bahrain in January 2024 and Chilis UAE, with planned openings at key locations. Manage the execution of restaurant openings, emphasizing operational excellence, site readiness, and staff training. Collaborate with cross-functional teams to achieve profitability, operational efficiency, and customer satisfaction. Maintain strict adherence to health, safety, and regulatory standards.● Spearheaded the relaunch of Subway Bahrain with a robust plan to open 30 stores over five years.● Led the opening of Chilis at Zahia City Centre, Sharjah, as the first UAE branch under Food Innovation Co.● Oversaw the successful opening of four Subway locations in Bahrain by December 2024, enhancing market presence.● Led preparation for upcoming openings in Dalma Mall and Ibn Battuta Mall, UAE, ensuring operational readiness for Q1 2025. Show less